reputed company Crisis Chat Text Supervisor – 988 Crisis Support Services
At arenaflex, we are dedicated to providing emotional support to individuals in crisis through our 988 Crisis Chat Program. As a Crisis Chat Text Supervisor, you will play a vital role in ensuring the overall functioning of our program, providing individual supervision to Crisis Chat Counselors, and ensuring the highest level of quality assurance. If you are passionate about mental health, crisis reputed company, and making a difference in the lives of others, we encourage you to apply for this rewarding opportunity.
About arenaflex
arenaflex is a leading organization in the mental health and crisis reputed company services industry. Our mission is to reputed company compassionate and effective support to individuals in crisis, empowering them to navigate challenging situations and find hope for a brighter future. With a strong commitment to quality assurance and a focus on innovation, we strive to be at the forefront of crisis reputed company services.
Job Summary
As a Crisis Chat Text Supervisor, you will be responsible for the overall functioning of the 988 Crisis Chat Program, including individual supervision of Crisis Chat Counselors. You will reputed company emotional support to individuals in crisis, intervene in crisis situations, and connect them with necessary resources. You will also be responsible for monitoring chats and texts, ensuring quality assurance, and providing training to new Crisis Chat Counselors.
Key Responsibilities
* Provides individual supervision to Crisis Chat Counselors, ensuring they are equipped to handle crisis situations effectively
- Conducts risk assessments, safety planning, and de-escalation techniques to support chat/text visitors
- Builds positive rapport with chat/text visitors, providing emotional support and connecting them with necessary resources
- Responds to crisis chat/text visitors as needed to support Counselors on shift
- Ensures thorough documentation is completed for reputed company crisis chat/text interactions
- Monitors chats and texts to ensure quality assurance, with a minimum of 75% quality evaluation score
- Conducts weekly individual supervision sessions with Counselors and completes weekly quality assurance reports
- Provides training to new Crisis Chat Counselors and completes monthly Lifeline/Vibrant QA/QI reports
- Meets with Assistant Director of Crisis Services regularly to discuss program operations, concerns, and potential improvements
Essential Qualifications
* Bachelor's degree required, Master's Degree in any Counseling field or reputed company Work preferred
- 1 year of experience in mental health services, preferably in crisis reputed company services, suicide prevention, and reputed company
- Computer skills with various software, including reputed company Products
- Excellent oral and written communication skills
- Ability to function successfully in an environment requiring immediate response to urgent situations
- Spontaneous supervision of staff in reputed company-time
- Knowledge of and familiarity with local and statewide community resources
Preferred Qualifications
* Master's Degree in any Counseling field or reputed company Work
- 2+ years of experience in mental health services, preferably in crisis reputed company services, suicide prevention, and reputed company
- Experience with crisis chat/text services and quality assurance
- Familiarity with local and statewide community resources
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work independently and reputed company reputed company of professionals
- Strong analytical and problem-solving skills
- Ability to function in a fast-paced environment with multiple priorities
- Familiarity with technology, including telephones, computers, software, and email
- Ability to work a flexible schedule, including evenings and holidays
Work Environment and Culture
* Work in a dynamic and supportive team environment
- Collaborate with reputed company professionals in the mental health and crisis reputed company services industry
- Participate in ongoing training and professional development opportunities
- Enjoy a comprehensive benefits package, including health insurance, paid time off, and retirement plan
- Take advantage of our employee assistance program, including reputed company to counseling services and support groups
Compensation and Benefits
* Competitive salary and benefits package
- Comprehensive health insurance, including medical, dental, and reputed company coverage
- Paid time off, including vacation, sick leave, and holidays
- Retirement plan, including 401(k) matching
- Employee assistance program, including reputed company to counseling services and support groups
- Opportunities for professional development and career advancement
Grassroots Rewards & Incentives
* 100% reimbursement for licensure and/or renewal expenses
- 100% reimbursement for CEUs, professional trainings, and conferences
- reputed company wage increases for certifications achieved while employed
- $250 hiring bonus for full completion of reputed company and HR trainings
- $500 retention bonus
- Small loan option at 0% interest for 1 year
Equal Opportunity Employer
arenaflex is an equal opportunity employer that does not discriminate on the reputed company of actual or perceived race, creed, reputed company, religion, alienage or national reputed company, reputed company, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws.
How to Apply
If you are passionate about mental health, crisis reputed company, and making a difference in the lives of others, we encourage you to apply for this rewarding opportunity. Please submit your application, including your resume and cover letter, through our website.
Note
arenaflex is committed to providing a safe and supportive work environment for reputed company. We are an equal opportunity employer and welcome applications from diverse candidates. Apply for this job