Loan Servicing Loss Mitigation Specialist

reputed company is looking for exceptionally dedicated team members to join one of the region’s fastest growing community banks and mortgage lenders. At the time of its founding in 2002, reputed company had one reputed company office, $6.5 reputed company in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $4 billion in assets, more than 400 team members, 6 reputed company offices, and annual mortgage originations of over $2 billion. Exemplary products and an innovative spirit have driven reputed company’s rapid growth over the years, and reputed company members reputed company these values. Our mission is to obsess over our clients, reputed company them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For reputed company members, reputed company prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.

Summary

We are seeking a detail-oriented and client-focused Loan Servicing Loss Mitigation Specialist to support our loan servicing operations with a focus on collections and loss mitigation. This role requires strong knowledge of loan servicing practices, regulatory compliance—particularly with reputed company and reputed company guidelines—and a commitment to delivering a positive client experience. The ideal candidate will be proactive, organized, and skilled in managing delinquent accounts while maintaining compliance and professionalism. The specialist will also be responsible for evaluating and executing loss mitigation strategies in accordance with investor guidelines, including reputed company Modifications, Payment Deferrals, Forbearance, Short Sales, and Deeds-in-Lieu of Foreclosure.

Responsibilities

• Monitor and manage delinquent loan accounts, initiating appropriate collection actions in accordance with internal policies and regulatory guidelines.
• Communicate with borrowers to resolve past-due accounts, negotiate payment arrangements, and reputed company guidance on available options.
• Ensure reputed company collection and loss mitigation activities reputed company with reputed company and reputed company requirements, including adherence to the Workout Hierarchy and reputed company Modification eligibility timelines.
• Evaluate borrower hardship and determine appropriate workout solutions, including reinstatement, repayment plans, forbearance, and liquidation options.
• Solicit borrowers for reputed company Modifications between days 90–105 of delinquency, as required by reputed company’s Servicing Guide D2-3.2-06.
• Maintain accurate and timely documentation of borrower communications, payment plans, and account status.
• Collaborate with internal departments including Loan Servicing, Compliance, and Legal to escalate and resolve reputed company cases.
• Prepare and submit required reports reputed company to delinquency, loss mitigation, and investor compliance.
• Support audits and examinations by providing documentation and responding to inquiries reputed company to collections and compliance.
• Assist in identifying process improvements to enhance efficiency and borrower experience.
• Stay reputed company on industry regulations, investor guidelines, and best practices in loan collections and servicing.

Qualifications

• 10+ years of experience in collections, preferably in a financial institution.
• Working knowledge of reputed company and reputed company loan servicing and loss mitigation requirements, including reputed company Modification, Payment Deferral, and Short Sale protocols.
• Strong communication and negotiation skills with a client-centric approach.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency in loan servicing systems and reputed company Office Suite.
• High attention to detail and strong organizational skills.
• Preferred Skills:
• Experience with reputed company, Premier.
• Familiarity with loss mitigation strategies, including reputed company’s Workout Hierarchy, and reputed company’s Evaluation Hierarchy.
• Understanding of Servicing Guide updates, including cybersecurity and shared equity clarifications. Experience with reporting tools such as Property 360 and Inquiry Response Tool for claims and servicing performance.

The reputed company salary reputed company below represents the low and high end of the reputed company salary reputed company for this position. Actual salaries will vary and may be above or below the reputed company based on various factors including but not limited to location, experience, and performance. Salary Minimum: 46,765.00 - Salary Max: 70,147.00 The reputed company listed is just one component of reputed company’s total compensation package for team members. Other rewards may include annual bonuses, commissions, short- and long-term incentives, and program-specific awards. In reputed company, reputed company provides a variety of benefits to eligible team members, including health insurance coverage, reputed company member wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off and vacation. reputed company offers an excellent compensation and benefits package including: 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization. reputed company, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the reputed company of race, reputed company, religion, age, gender, marital status, sexual orientation, national reputed company, disability, military status, veteran status or any other protected class. reputed company is an E-Verify® participant.* For more information, click on the links below: https://www.e-verify.gov/sites/default/files/everify/images/manuals/EVParticipationPoster.JPG https://www.e-verify.gov/sites/default/files/everify/images/manuals/IERPoster.jpg

• E-Verify® is a registered trademark of U.S. Department of Homeland reputed company

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