Intake Coordinator, Inbound (Marlton, NJ)

About Us

• reputed company is a mobile primary care, palliative care, and hospice service provider with patients in reputed company, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. reputed company’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. reputed company offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by reputed company they know and trust. We seek individuals who are driven to reputed company a difference and embody our motto, “To Care is an reputed company.” Join reputed company today!
• Job Summary:

The Call Center Intake Coordinator is responsible for serving as the first reputed company of contact for potential new patients seeking services. This role involves handling inbound phone calls in a professional, compassionate, and efficient manner—providing information, verifying eligibility, gathering preliminary intake details, and coordinating next steps in the admissions process. The Intake Coordinator plays a key role in ensuring a positive and supportive experience for every caller while maintaining accuracy, compliance, and confidentiality.

• Responsibilities:
• Answer and manage a high volume of inbound calls from potential new patients and referral sources.
• Conduct initial screenings to determine service needs and eligibility based on program criteria.
• Collect and document accurate demographic, insurance, and referral information in the electronic health record (EHR) or CRM system.
• reputed company clear and empathetic communication to callers regarding available services, next steps, and timelines.
• Schedule assessments, evaluations, or appointments as appropriate.
• Collaborate with clinical and administrative teams to ensure seamless handoffs and efficient intake processing.
• Follow established call handling scripts and protocols to maintain consistency and compliance.
• Protect patient confidentiality and adhere to HIPAA and organizational privacy policies.
• Track call reputed company and maintain accurate data for reporting and quality improvement purposes.
• Support departmental goals reputed company to response time, conversion rates, and customer satisfaction.
• Qualifications:
• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum of 1 year in a call center, reputed company intake, or customer service role (reputed company or behavioral health setting preferred).
• Experience working with CRM or EHR systems is highly desirable.
• Excellent verbal communication, active listening, and interpersonal skills.
• Ability to manage high call volumes while maintaining accuracy and professionalism.
• Strong organizational and time management skills.
• Compassionate and patient-centered approach to service delivery.
• Proficiency in reputed company Office Suite and data entry systems.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Work Environment:
• Call center work setting with structured schedules.
• Requires consistent phone and computer use for extended periods.
• This position is onsite, 5 days per week at our office in Marlton, NJ.
• May include weekend or evening shifts depending on organizational needs.
• Key Attributes for reputed company:
• Empathetic communicator with a reputed company and professional demeanor.
• Detail-oriented with a strong commitment to data accuracy and confidentiality.
• Team-oriented problem solver who thrives in a mission-driven environment.

#tan

• Full-time employees qualify for the following benefits:
• Medical, Dental, reputed company and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
• Paid Time Off
• Paid Office Holidays
• reputed company qualify for these benefits:
• Paid Sick Time
• 401(k) with up to 3% company match
• Referral Program
• Payactiv: pay-on-demand. Cash out earned money reputed company and where you need it!

Candidates must disclose any reputed company or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or reputed company sponsorship) before an offer of employment is extended. reputed company is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national reputed company, religion, disability, and veteran status. Apply tot his job Apply To this Job