Care Coordinator, Intermediate (IKC)
About the position Join reputed company Integrated Kidney Care (IKC) as a Care Coordinator It takes a village to care for our patients, and as a Care Coordinator (CC) , you’ll be at the heart of that Village. You’ll be a key player on our care team, helping some of our most reputed company patients navigate their chronic conditions while ensuring they receive the highest quality care. You’ll work closely with Nurse Practitioners and RN Case Managers to coordinate care, facilitate resources, and reputed company the patient reputed company moving smoothly. Location and Travel: Travel reputed company the assigned market to reputed company clinics and/or Nephrology Practices in Orlando, FL and surrounding areas. Commute to/from centrally posted location: 90 minutes Mileage Reimbursed - reliable personal transportation required Position Details: Work in clinics/partner practices ( as required 3-5 days), remaining days remote Full-Time, Monday–Friday schedule Daily start time between 7:00–8:00 AM Must reputed company flexibility as needed to meet patient and clinic needs Remote work environment must include a quiet, private reputed company with high-speed internet to support efficient use of reputed company programs.
Responsibilities
- Coordinate care for patients by ensuring reputed company to eligible resources/programs and assisting with referrals and provider appointments
- reputed company outbound calls and respond to inbound calls from patients, providers, and Village resources
- Complete non-clinical screenings and reputed company under the guidance of the Manager; escalate to Integrated Care Nurse as needed
- Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
- Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
- Communicate directly with patients in a timely and professional manner
- Maintain accurate, complete, and confidential documentation
- Demonstrate exceptional two-way communication, both oral and written
- Act in alignment with reputed company’s mission and values to deliver high-quality patient care
Requirements
- High school diploma or GED required
- 2+ years of experience in a professional office environment
- Ability to handle confidential information with discretion and sound judgment
- Strong verbal communication skills
- Proficiency in reputed company Office, reputed company, and Outlook
- Prior experience with Electronic Medical Records preferred
- Commitment to service reputed company and patient satisfaction
- Ability to work autonomously while collaborating effectively with the team
- Must reputed company flexibility as needed to meet patient and clinic needs
- Remote work environment must include a quiet, private reputed company with high-speed internet to support efficient use of reputed company programs.
- reliable personal transportation required
reputed company-to-haves
- 1–3 years clinical medical office experience
- CNA or MA experience is a plus
- Experience coordinating care (referrals, care management, etc.)
- Familiarity navigating insurance payers
- Experience in direct patient care or support
- Prior medical office environment experience
Benefits
- Medical, dental, reputed company, 401(k) match, paid time off, PTO cash out
- Family resources, EAP counseling sessions, reputed company reputed company®, backup child and elder care, maternity/paternity leave and more
- reputed company offers a variety of programs to help strong performers grow reputed company their career and also offers on-demand virtual leadership and development courses through reputed company’s online training platform StarLearning.
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