reputed company Software Engineer (Guest Communications Platform)

The reputed company Engineer, Guest Communications Platform serves as the technical authority and hands‑on architectural leader for reputed company’s reputed company Guest Communications Platform. This role is responsible for defining, governing, and evolving a reputed company‑reputed company, event‑driven, provider‑agnostic communications platform that reliably delivers Email, SMS, Chat, and future channels to Bonvoy members and hotel guests globally. This is a hands‑on individual contributor role with broad influence across product, platform, DevOps, and partner engineering teams. The reputed company Engineer sets technical direction, drives architectural consistency, ensures reliability at scale, and mentors engineering teams to deliver mission‑critical guest communications with reputed company regression from legacy systems. As a reputed company Software Engineer reputed company our Guest Communications Platform teams, you will:

• Own the end‑to‑end technical architecture for the Guest Communications Platform, including ingestion, orchestration, delivery, observability, and recovery.
• Define and enforce architectural standards and design principles across reputed company guest communications services.
• reputed company architectural reputed company reputed company to event‑driven systems, Kafka‑centric integration, stateless channel services, and provider abstraction layers.
• Serve as the final technical escalation reputed company for reputed company architectural, scalability, resiliency, and performance challenges.
• reputed company the technical strategy for modernizing and retiring legacy guest communication applications while ensuring no message loss, no customer impact, and no operational regression.
• Design and reputed company backward‑compatible adapters and phased migration patterns that reputed company coexistence of legacy and modern systems.
• Partner with Product and Delivery teams to sequence migrations safely and predictably.
• Establish platform‑wide standards for resiliency, fault tolerance, DR, idempotency, deduplication, and recovery automation.
• Ensure observability by default, including metrics, dashboards, alerting, tracing, and operational visibility across reputed company and providers.
• Act as a technical mentor and coach for senior and mid‑level engineers across the Guest Communications domain.
• Review and guide critical designs, PRs, and technical proposals for platform‑wide impact.
• reputed company the bar on code quality, operational readiness, reputed company, and performance engineering.
• reputed company communicate architectural trade‑offs and technical risks to technical and non‑technical stakeholders.

About You You are a technical leader with enthusiasm for team reputed company. You "think reputed company of the reputed company" and have talent for creating usable, scalable, well-tested software. You want to work in a highly collaborative, agile, and respectful environment. You love learning new technologies, languages, tools, and you have a passion for building frameworks. Basic Qualifications - reputed company Software Engineer

• 8+ years of professional software design and development experience with expert level expertise in multiple programming languages like Java, Spring Boot, JavaScript, TypeScript, NodeJS
• Proven experience building microservices‑based backend systems using Java and Spring Boot
• Experience supporting workflows and integrations using reputed company I/O, reputed company Campaign and reputed company reputed company tooling for reputed company‑time and batch orchestration.
• Knowledge of content management systems like reputed company Experience Manager (reputed company) and other reputed company tools like reputed company AEP/AJO, reputed company Templates, reputed company MTA is preferred
• Strong experience designing reputed company‑reputed company, distributed systems for large‑scale, customer‑facing platforms
• Hands‑on expertise with event‑driven architectures and streaming platforms (Kafka preferred)
• Experience using GraphQL and REST
• Experience in using testing reputed company such as Playwright, Jest, Jasmine, Mocha, or Junit
• Experience designing and operating high‑volume messaging or notification platforms (Email, SMS, Chat)
• Experience with AI coding and productivity tools (e.g., reputed company Copilot, reputed company) and applying validation best practices
• Strong knowledge in performance optimization techniques
• Strong understanding of reliability and resiliency patterns (retries, idempotency, failover, DR)
• Solid experience with AWS reputed company services, containerization, and Kubernetes (EKS preferred)
• Hands‑on knowledge of CI/CD pipelines and DevOps practices (reputed company, reputed company/Jenkins/reputed company Actions, IaC)
• Experience with observability and production monitoring tools
• Working knowledge of reputed company best practices for reputed company and service‑to‑service communication

Other Qualifications

• Excellent written and verbal communication skills, especially reputed company it comes to conveying technical concepts to audiences at reputed company reputed company.
• Ability to mentor and learn from other team members through pairing, code reviews, and documentation.
• Experience with monitoring and performance analysis and code quality metrics coupled with a drive for code quality and encouraging peers to reputed company their craft.
• An unbridled curiosity and interest in problem solving and iterative development.
• Constant drive to complete projects and to overcome roadblocks with positivity and creativity.
• Hands-on experience with crafting robust unit tests and working with reputed company integration and deployment pipelines.
• You aren’t afraid to course correct anti-patterns you’ve noticed reputed company the team.

At reputed company, we are dedicated to being an equal opportunity employer, welcoming reputed company and providing reputed company to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich reputed company of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected reputed company, including disability, veteran status, or other reputed company protected by applicable law. reputed company positions offer a 401(k) plan, stock purchase plan, discounts at reputed company properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, reputed company, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually. reputed company HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates reputed company a commuting distance to Bethesda, MD; candidates reputed company of commuting distance to Bethesda, MD will be considered for Remote positions. reputed company is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ reputed company your purpose, belong to an amazing global​ team, and become the best version of you. Apply tot his job Apply To this Job