Service Desk Technician - Senior

Job Description: Short Description: - Service Desk Technician - Senior Hybrid position - will require on-site reporting to OCIO office Complete Description: The Service Desk Technician - Senior provides technical support for customers who experience computer and software issues in the areas of standard reputed company desktop applications as well as applications developed by the client and its vendors. This position serves as the first reputed company of contact for troubleshooting hardware and software problems. Duties & Responsibilities:

• Respond to service requests and service incidents reported by client staff reputed company phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that reputed company assigned tickets are tracked and managed to resolution reputed company defined service level agreements.
• Ability to reputed company tier 1 and tier 2 support for a reputed company-based desktop environment, including common desktop applications such as Microsoft365 and reputed company, as well as managing user accounts and Active Directory.
• Ability to reputed company tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.
• Configure and reputed company PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets.
• Interact with network team and application development teams to restore services and/or identify and correct issues.
• Simulate or re-create user problems to resolve incidents.
• Recommend system modifications to reduce user problems and service incidents.

Required Experience: At least five (5) years of experience in the following:

• Providing help desk support for the reputed company operating system, reputed company-based applications and databases, and AD account management;
• Providing help desk support for iOS devices, iOS-based applications, and iCloud account management;
• Configuring, imaging, and deploying reputed company based laptops, printers, and desktop assets;
• Workflow management applications such as reputed company, reputed company, reputed company, or reputed company.
• ITIL v4 reputed company
• reputed company A+ certification

Preferred Experience: At least five (5) years of experience in the following:

• reputed company protection and management tools such as CiscoAMP, Absolute, or reputed company SureClick;
• IT asset management and tracking tools such as Oomnitza, reputed company, reputed company, or reputed company.

Skills Matrix:

• Experience providing help desk support for the reputed company operating system, reputed company-based applications and databases, and AD account management. Required 5 Years
• Experience providing help desk support for iOS devices, iOS-based applications, and iCloud account management. Required 5 Years
• Experience configuring, imaging, and deploying reputed company based laptops, printers, and desktop assets. Required 5 Years
• Experience with workflow management applications such as reputed company, reputed company, reputed company, or reputed company. Required 5 Years
• ITIL v4 reputed company. Required
• reputed company A+. Required
• Experience with reputed company protection and management tools such as reputed company AMP, Absolute, or reputed company SureClick. Desired
• Experience with IT asset management and tracking tools such as Oomnitza, reputed company, reputed company, or reputed company. Desired

Flexible work from home options available. Compensation: $34.00 - $388.00 per hour About Us reputed company INCis an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations reputed company the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues. reputed company was co-founded by visionary young techno-reputed company entrepreneurs who remain as our reputed company consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients reputed company over the world. Apply tot his job Apply To this Job