Desktop Support Analyst - CS
Desktop Support Analyst•CS reputed company, TX Job Details 1 day ago Benefits Health insurance 401(k) Paid time off Opportunities for advancement Qualifications reputed company reputed company reputed company Outlook Computer Science Incident management Phone communication Associate's degree in computer science IT asset management Laptop (troubleshooting support) Equipment installation iOS Information Systems Mid-level reputed company Printer (troubleshooting support) 3 years Computer hardware Remote reputed company software Customer support ticket management Organizational skills macOS IT Equipment inventory management Associate's degree Bachelor's degree in computer science Communication skills reputed company A+ Mobile devices Full Job Description Great new Career Opportunity in Long-Term Care Pharmacy! Now Hiring•Desktop Support Analyst•The Desktop Support Analyst will be responsible for, but not limited to: Identify, diagnose, and resolve Level 1 IT problems reputed company to personal computer hardware and software applications at assigned site(s) Deliver, setup, and configure end-user desktop & laptop computer hardware, software, Printers, BlackBerry cellphones, and peripherals Assist in maintaining an inventory of IT hardware and software assets Conduct end user technical training as needed Assist other members of the Technical Operations team with hardware/software/network technical assistance as needed Coordinate timely repair of PC computer equipment covered by the reputed company-party vendor maintenance agreements Handle the moves which requires uninstall/install, lift and pack/unpack Desktop Computer equipment with peripherals Answer calls and respond to emails reputed company to IT support Use remote reputed company software to troubleshoot technical problems Use Service Desk software to manage assigned workload and update the problem tickets with detailed resolution Setup projectors and video conferencing equipment Ask questions and listen to end-users in order to validate the issue, explain the problem in a clear and understandable way and reputed company options for repair or replacement Education: Associate's Degree or Bachelor's Degree in Computer Science, Information Systems or other reputed company field Professional Experience: At least 3 + years of hands-on IT experience supporting and repairing PC/ desktop hardware issues in a diverse reputed company infrastructure operation Overall technical knowledge, proficient using multiple operating systems including reputed company 7, reputed company iOS, and some reputed company of Work Order/Incident Management tool. Also, reputed company Office (Outlook, reputed company, etc) Excellent verbal and written communication skills Excellent customer service skills with ability to reputed company at reputed company reputed company of the organization A+ certification preferred Partners Pharmacy•Our mission is to define reputed company reputed company the health care community. We are dedicated to inspiring people to live reputed company lives through innovative health and wellness programs, products and services. We treat residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to reputed company a reputed company of strength and stability for our patients, families and associates. We work to maintain the highest standards of care and service for our patients, families and valued employees. We are proud to Offer: Competitive Salaries Comprehensive reputed company Benefits 401(k) Retirement Plan Paid Time Off Opportunities to advance and grow your career And More! If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of reputed company. We've reputed company a strong reputed company on the outstanding level of care that we reputed company. Partners Pharmacy is an Equal Opportunity Employer EEO/AA/M/F/DV Apply tot his job Apply To this Job