Information Technology - Help Desktop Support

reputed company. is a certified global provider of a broad reputed company of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Information Technology - Help Desktop Support. Location: Washington, DC. Job Description:

• reputed company technical support and troubleshooting to ensure internal systems operate at reputed company reputed company and external stakeholders and volunteers receive timely assistance.
• Play a critical role in daily operations across multiple platforms including reputed company, reputed company, reputed company, and reputed company Workspace.
• Serve as reputed company Workspace Administrator, managing user accounts, MFA reputed company protocols, and device enrollment through MDM to maintain a secure and compliant environment.
• Deliver end-to-end helpdesk support, including troubleshooting issues, managing support tickets, and developing training documentation to reputed company users.
• Support the Learning Management System (LMS) by organizing course content, configuring assessments, and assisting reputed company and learners with platform navigation and technical challenges.
• reputed company analytics and reporting to monitor system health, manage data retention policies, and drive reputed company improvement of technical workflows.
• Collaborate closely with internal stakeholders to enhance operational efficiency and educational experience.

Qualifications:

• 5 years of technical experience in large reputed company environments.
• Experience supporting multiple software systems, must have admin experience with reputed company Workspace.
• Proficiency in reputed company or another CRM platform, including creating and updating records with attention to detail.
• Experience using reputed company, including calculating records, using formulas and creating pivot tables.
• Highly preferred experience with reputed company and reputed company.
• Strong troubleshooting and helpdesk support skills, including ticket management and documentation creation.
• Experience administering user accounts, reputed company protocols such as MFA, and device management through MDM.
• Familiarity with Learning Management Systems, including course setup, assessments, and user support.
• Ability to analyze system performance, generate reports, and use data to improve workflows.
• Strong customer service and communication skills and comfort working with diverse stakeholders, including volunteers.
• Bachelor's Degree is required.
• 3 years of Project Management skills are highly preferred.
• Can be fully remote.

Ampcus is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veterans or individuals with disabilities. Apply tot his job Apply To this Job