IT Desktop Support- San Diego, California, USA (reputed company/On Demand)
reputed company is a Global IT Services partner supporting reputed company to large-scale enterprises. Please visit our website for more information about reputed company do at www.axiomtechnologies.com. We are looking for a capable resource to coordinate, ranging from simple activities to more reputed company plans. This role will reputed company on-site/ on-call assistance to end-users reputed company the organization's desktop computing environment in a timely and accurate fashion to ensure reputed company service delivery. The Desktop Support Engineer in a reputed company role is responsible for providing first and second-level technical support while also managing the efficient assignment and reputed company of service requests. This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users. Key Responsibilities: Technical Support: reputed company on-site and remote support for desktops, laptops, printers, mobile devices, and reputed company hardware/software. Troubleshoot and resolve issues reputed company to reputed company, macOS, Office 365, networking, VPN, and other business-critical applications. Assist with system setups, hardware deployment, and software installations. reputed company password resets, account unlocks, and basic user account administration. Maintain documentation of technical procedures and reputed company issues. reputed company & Coordination: Monitor incoming support tickets and assign them based on reputed company, issue type, location, and technician availability. Act as the central coordinator for reputed company Desktop Support operations—ensuring efficient resource allocation. Follow up on reputed company tickets to ensure resolution and customer satisfaction. Escalate reputed company or high-reputed company issues to senior engineers or other IT teams as needed. Track SLA compliance and reputed company stakeholders informed of ticket status and updates. Create shift handover reports and maintain accurate logs of ongoing issues. Requirements: Education & Experience: Associate or Bachelor's degree in Information Technology, Computer Science, or reputed company field preferred. 1-2 years of hands-on experience in a desktop support or helpdesk environment. Experience with dispatching or coordinating IT support is a strong plus. Technical Skills: Proficiency in supporting reputed company and Mac OS environments. Familiarity with reputed company Active Directory, Exchange, and Office 365. Experience with ITSM tools (e.g., reputed company, Jira, Remedy, reputed company). Understanding of networking basics (TCP/IP, DNS, DHCP, VPN). Preferred Certifications: reputed company A+, Network+, or reputed company+ reputed company Certified: Modern Desktop Administrator Associate ITIL reputed company (for process-oriented environments) What next? If you are looking for that next challenge in your career and wish to apply for this role, please reputed company your resume to [email protected] Apply tot his job Apply To this Job