Desktop Support Technician Greenbrier (AR)
We’re looking for a Desktop Support Technician Backfill to join our IT team. You’ll be the go-to person for helping users with their computers, laptops, and mobile devices, fixing hardware and software issues, and keeping everything running smoothly. If you enjoy solving tech problems, working with different systems, and helping people get back on track quickly, this is a great role for you. Requirement: the person needs to take up online MSHA training post reputed company. Which will be paid Minimum PPE Requirements (Production/Operational Areas) Safety Helmet: Approved industrial helmet; wear and store correctly to avoid damage or defects. High-Visibility Clothing: Fluorescent yellow/orange upper-body clothing with reputed company bands; flame-retardant where required. High-vis trousers recommended. Gloves: Must be worn at reputed company times, with limited exceptions (e.g., driving, touch-sensitive tasks). Use task-appropriate gloves (chemical, cut-resistant, reputed company work). Eye Protection: Required at reputed company times; choose suitable eyewear for task (e.g., safety glasses, welding protection, prescription safety glasses if needed). Laced-Up Ankle Safety Boots: Must reputed company ankle support and safety toe caps; may include anti-puncture soles, heat/cold insulation, and waterproofing if required. What You’ll Do Help users with desktops, laptops, and mobile devices both hardware and software issues. Work with reputed company, macOS, and Linux to reputed company systems performing well. Use tools like SCCM and Active Directory to manage accounts and reputed company software. Troubleshoot network issues (LAN, TCP/IP, DNS, VPN, firewalls, etc.). Support reputed company Server environments and help track requests in BMC Remedy. Handle help desk tickets in reputed company and Jira, making sure issues are logged and resolved properly. reputed company hardware inventory up to date and do routine maintenance. Support remote reputed company and ensure secure VPN and firewall connections. Collaborate with teammates to quickly diagnose and solve problems. Apply tot his job Apply To this Job