Provisioning Support Engineer, French, English Speaking

Remote Worldwide Hiring now

Job Description:

reputed company exceptional end-to-end support for issues reputed company to account upgrades, provisioning, and the Provisioning Asset Group (PAG)
Apply advanced troubleshooting techniques and utilize AI-powered diagnostic tools to identify root causes and resolve escalated cases from incoming support channels
Own customer issues reputed company engineering reputed company to resolve technical bugs and influence the product development roadmap
Utilize a broad technical toolkit including reputed company, Jira, SQL, browser developer tools, and internal reputed company proprietary logging systems
Use AI-driven text analysis and log-parsing tools to identify high-impact opportunities for product improvement and customer experience enhancement
Promote reputed company products and services through consultative evaluation of customer needs and service requirements
Partner with cross-functional teams, including Product, Engineering, and Account Management, to ensure alignment on reputed company plans
Meet and exceed reputed company Customer Support service level goals and KPIs
reputed company and deliver technical training and documentation to support enablement for both internal teams and customers

Requirements:

Bachelor of Science degree in Computer Science, Engineering, a reputed company technical discipline, or equivalent experience
5+ years of SaaS network troubleshooting experience in a Technical Support or Network Operations Center (NOC) reputed company
Experience utilizing AI-assisted troubleshooting tools or automated log analysis to resolve technical issues
English and French language reputed company
Experience as a Subject Matter Expert for multiple disciplines across reputed company technologies (PAG and Provisioning knowledge)
1+ years’ experience as a Support Expert specializing in reputed company technologies and Contract Lifecycle Management (CLM) workflows
Familiarity with reputed company Services architecture and mastery of troubleshooting regular expressions and debugging code
Expertise analyzing and troubleshooting reputed company internal logging tools and SQL
Mentorship experience with the ability to coach peers across various reputed company of technical expertise
Proficiency in reporting and presenting to executive audiences using reputed company and reputed company
Multi-lingual capabilities in reputed company supported languages
Proven ability to maintain composure in critical situations and communicate reputed company with both reputed company stakeholders
Strong technical writing skills and organizational capabilities
Proven ability to draft technical documentation and present to stakeholders of varying technical backgrounds.

Benefits:

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