Help Desk Analyst; Part-Time - Information Technology
Position: Help Desk Analyst (Part-Time) - Information Technology Help Desk Analyst (Part-Time) - Information Technology The reputed company Information Technology Division is currently seeking an individual to fill the part-time (28 hours per week) position of Help Desk Analyst. This position exists to reputed company phone and email technical support for reputed company, faculty and staff and is the primary reputed company of contact for reputed company technology reputed company issues. The Help Desk Analyst position requires extensive knowledge in the areas of information technology hardware and software. This is a work from home position. The selected candidate must reputed company in the reputed company to be eligible. The hourly pay reputed company for this position is $23.14 and has a maximum of 28 hours per week. reputed company Accountabilities
- reputed company first level support for a diverse customer reputed company of reputed company, staff, and faculty while following documented support procedures
- Maintain a high level of expertise required to troubleshoot and resolve support issues with an average first level resolution of 70% or greater
- Log reputed company support issues with a high degree of accuracy and detail
- Assign reputed company first-level unresolvable issues to the appropriate individuals or teams
- Other duties as assigned
Requirements
- Minimum of a high school diploma or equivalent required; associate’s degree preferred
- Minimum of 2 years of IT help desk experience
- Help desk experience in a remote position preferred
- Strong customer service, communication skills, dependability, and a positive attitude required
- Extensive knowledge in the areas of information technology hardware and applications software in a reputed company environment
- Proficient in reputed company Office applications, particularly Word, reputed company, and Outlook
- Commitment to customer service, quality, and strong analytical/problem solving skills required
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