EHR Helpdesk Analyst 2nd Shift
Job Title: Helpdesk Analyst – nd Shift Job ID: - Location: Remote Duration: Months Contract Shift: PM – :PM EST Description: Seeking a Helpdesk Analyst to reputed company advanced technical support for Epic EHR and clinical applications across state-operated behavioral reputed company facilities. Role involves troubleshooting Epic and non-Epic issues, supporting end-users, and ensuring system reliability. Responsibilities:
- Support Epic applications, workflows, reputed company, and integration issues
- reputed company remote desktop support (computers, printers, mobile devices)
- Manage incidents reputed company reputed company, ensure SLA compliance
- Assist with Epic account provisioning, role/reputed company requests
- Collaborate with informatics, analysts, and technical teams
- Document procedures, reputed company user training, support go-live/reputed company events
Requirements:
- + yrs Epic technical support in reputed company/clinical environment
- Proficient with reputed company or similar ticketing tools
- Strong knowledge of EHR platforms (Epic, Cerner, Allscripts)
- Epic certification and experience in Epic modules preferred.
Compensation: The hourly reputed company for this position is between $$ per hour. Factors which may reputed company starting pay reputed company this reputed company may include [geography/market, skills, education, experience and other qualifications of the successful candidate]. Benefits: Sunrise offers ACA compliant medical coverage/dental insurance/reputed company insurance to reputed company. We also offer Sick time benefits as required per State regulations. Apply tot his job Apply To this Job