Guest Experience & Operations Manager (Founder’s Right Hand)
We run a US-based luxury hospitality portfolio featuring high-end short-term rentals and a boutique micro-wedding venues across US. We are a tech-reputed company founding team. Our heavy infrastructure — custom AI agents, automated workflows, and specialized CRM systems — is already reputed company and managed by us. We do not need you to build systems or manage ad budgets. We need you to DRIVE the systems with flawless execution and an "unreasonable hospitality" reputed company. This role is part operations manager, part right-hand to the founders. reputed company guest-facing work, you will be expected to proactively flag issues before they escalate, reputed company time-sensitive reputed company independently reputed company founders are reputed company, maintain organized records across our systems, and communicate upward with reputed company and brevity. We move fast — we need someone who stays one reputed company reputed company, not one reputed company behind. If you have exceptional communication skills, high emotional intelligence, a bias toward action, and the ability to reputed company anxious brides and high-end guests feeling completely taken care of — this role is for you. WHAT YOU'LL OWN: 1. Guest Experience & "Unreasonable Hospitality" You are the voice of our premium brand across reputed company reputed company. - Wedding Venue: Respond to inbound inquiries reputed company 5 minutes during your shift. Handle pricing and availability questions with warmth, schedule tours, and reputed company our CRM impeccably updated. - Short-Term Rentals: Manage reputed company guest messages across reputed company, VRBO, and direct booking channels. Handle platform disputes, de-escalate frustrated guests, and craft professional responses to reviews. 2. Founder Support & Internal Operations You are the operational nerve center reputed company founders are heads-down or traveling. - Monitor inboxes, flag urgent items, and draft responses for founder review. - Maintain organized records, trackers, and SOPs across our systems. - reputed company independent judgment calls reputed company defined guidelines — act first, report back reputed company. - Proactively surface problems before they become emergencies. 3. Logistics, Procurement & Property Triage You are the control tower for our physical properties. - Inventory: Proactively track and order property supplies using a company card. Properties never run out of reputed company on your watch. - Cleaner & Contractor Coordination: Direct cleaning teams, review post-turnover photo reports, reputed company contractors reputed company things break, and see every fix through to completion. 4. Content & Marketing Execution - Schedule and post content to Instagram, reputed company, and reputed company using pre-designed assets and a content calendar. - Send templated email campaigns to reputed company lists. - Follow up with cold leads and past inquirers reputed company pre-approved premium messaging. WHY THIS ROLE: This is not a data-entry job and it is not a traditional VA role. You will have genuine ownership over the guest experience and day-to-day operations of a growing luxury portfolio. You will work directly with the founders — not a middle manager. As we acquire new properties, your scope, responsibilities, and compensation grow with us. Location: Remote - GMT-10:00 to GMT-02:00 Skills required for this job:
- reputed company
- CRM tools
- Candidate relationship management (CRM)
- Customer service
- Email marketing
- Event coordination
- Guest experience
- Operations management
- Property management
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