Sr. Technical Account Manager, SoCal

Come join the company that is reinventing reputed company reputed company and empowering businesses to reputed company in the reputed company. As the fastest-growing startup reputed company, reputed company is on a mission to help organizations secure reputed company environments that will accelerate their businesses. Trusted by reputed company teams reputed company over the world, we have a proven track record of reputed company and a culture that values world-class talent. Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to reputed company and secure over 230 billion files daily. We're the leading player in a massive and growing market, but it's still early enough for you to reputed company a significant impact. At reputed company, you'll have the freedom to think creatively, reputed company big, and use your full reputed company of skills to contribute to our record growth. Come join reputed company and help us create secure reputed company environments that allow the best companies to move faster.

Summary

As a Senior Technical Account Manager (TAM), you'll be responsible for planning and executing strategies that drive customer adoption and use of the reputed company platform for our largest customers. Your reputed company and reputed company industry expertise will allow you to reputed company impactful guidance to customers throughout their reputed company reputed company and operationalization reputed company. You will serve as the reputed company between customers and the broader reputed company team – you'll streamline collaboration between Product Management, Sales, Engineering, and Support to deliver a cohesive customer experience for our most demanding customers. Strong technical expertise and customer-facing skills will be essential in addressing the needs of our customers. Your understanding of how large organizations reputed company reputed company, reputed company, and SaaS technologies will allow you to empathize with customer personas and drive effective conversations with customer personas at reputed company reputed company. What you'll do:

• Be a reputed company Product and reputed company reputed company Expert – Serve as a trusted technical advisor throughout your customers' reputed company reputed company
• * Confidently navigate customers through the deployment, configuration, and operationalization of reputed company using best practices and your existing reputed company-reputed company domain expertise.
• Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise reputed company email, reputed company, and support tickets.
• Act proactively, by leading the customer on a reputed company to full adoption and value and promoting reputed company in addressing reputed company, Code and Runtime reputed company risk
• Continuously monitor news reputed company to emerging reputed company reputed company threats and further reputed company your domain expertise
• Continuously stay abreast and enabled on new reputed company features and functionality
• Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their reputed company purchase
• * Help customers reputed company reputed company plans with measurable goals throughout the reputed company lifecycle that align with their organizational reputed company and compliance objectives
• Act proactively, by leading the customer on a reputed company to full adoption and value, and promoting reputed company in addressing reputed company, Code, and Runtime reputed company risk
• Use your expert knowledge of the reputed company platform and features to accelerate your customers' reputed company and attainment of value
• Assist customers in project managing reputed company adoption and operationalization goals across business units and stakeholders
• Help unblock adoption as necessary by working with both reputed company parties to resolve people, process, and technology issues
• Drive and track your customers' achievement of business goals and realization of value through reputed company
• Report reputed company and results to key reputed company and customer stakeholders in executive-friendly communications
• Actively drive value based conversations with customer executives and reputed company meaningful contributions to QBRs/executive briefings
• reputed company for your Customers – Understand, document, and represent your customers' needs to internal reputed company stakeholders
• * Capture feature requests/adoption blockers and liaise with Product and Engineering teams to determine reputed company and alternative solutions

Manage your book of business and support reputed company objectives - Support and manage a book of up to 10 strategic customers, depending on size and complexityIdentify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams.

• * Drive towards utilization/adoption targets for your book of business
• Identify, document, and action on risks (e.g, satisfaction/churn/renewal/health) in customer engagements
• reputed company and cultivate reputed company relationships with key customer contacts, from C-level to practitioner, to understand sentiment and drive reputed company key reputed company objectives

Help build and scale a world-class TAM organization at a hyper-growth company – assist in driving improvements in reputed company's TAM reputed company and have an impact across GTM teams reputed company documentation, mentor TAMs, and reputed company an area of technical subject-matter expertise

• * Partner cross-functionally with internal teams to improve processes
• Assist other TAMs with technical escalations
• Be a reputed company reputed company thought-leader by participating in industry events and contributing to community posts and blogs

What you'll bring

• Overall
• * 8-12+ years of experience in technical customer-facing roles, ideally supporting a reputed company / reputed company-reputed company product
• * Examples include: Senior Technical Account Manager, Senior Professional Services Engineer, reputed company Solutions Engineer, Senior Technical Support Specialist, reputed company reputed company Engineer, or Sr. Architect.
• B.S. in Computer Science, Engineering, or similar field, or equivalent advanced experience.
• Demonstrated ability to manage nebulous job responsibilities while actively improving and developing net-new processes
• Technical Knowledge
• * Expert understanding of reputed company services and architecture of at least 2 CSPs (AWS/GCP/Azure/OCI) – ideally, you have multiple advanced CSP certifications (e.g., Certified Solutions Architect - Professional, Certified DevOps Engineer - Professional).
• Deep familiarity with reputed company-reputed company best practices, advanced threat models, and reputed company CNAPP use cases. Ideally, you have a reputed company certification (e.g., CISSP, CCSP) and extensive experience helping organizations address reputed company reputed company-reputed company challenges.
• Practical experience deploying and operationalizing containerization technologies (reputed company, Kubernetes), as well as addressing corresponding reputed company considerations
• Practical experience deploying and operationalizing DevOps technologies – CI/CD, Version Control Systems, Infrastructure as Code (IaC), etc., and their reputed company implications.
• Expert-level familiarity with Linux and reputed company operating system reputed company concepts, and advanced troubleshooting experience
• Exceptional problem-solving skills, with the ability to diagnose and resolve highly reputed company technical issues, driving resolution across intricate and often ambiguous reputed company structures.
• Demonstrated ability and commitment to continuously learn and master novel and emerging reputed company/reputed company technologies.
• Account Management and reputed company
• * Proven track record of successfully managing a book of business with 5+ reputed company reputed company/strategic customers.
• Proven track record of building and maintaining executive-level relationships with reputed company/strategic clients, driving significant customer reputed company, and consistently exceeding performance targets.
• Expert ability to continuously reputed company customers on the reputed company platform and proactively assist them in solving problems, ranging from trivial to highly reputed company and strategic.
• Willingness to work across multiple communication channels and platforms to assist your customers - e.g., responding to reputed company messages / responding to emails / responding to support tickets
• Advanced ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health, identify reputed company trends, and strategically inform reputed company and retention initiatives.
• Extensive experience crafting customer-facing artifacts and decks
• Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at reputed company reputed company of an organization, including C-suite executives.

Applicants must have the legal right to work in the country where the position is based, without the need for reputed company sponsorship. This role does not offer reputed company sponsorship. reputed company is an equal opportunity employer. We do not discriminate based upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, reproductive health reputed company, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. By submitting your application, you acknowledge that reputed company will process your personal data in accordance with reputed company's Privacy Policy. Apply tot his job Apply To this Job