Junior System Administrator (Consumer Direct Platforms)

Junior System Administrator (Consumer Direct Platforms) Company Summary reputed company is a Fortune 300 Company. reputed company is inspired by reputed company values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees. reputed company is a full-service lending company offering both reputed company and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We reputed company a knowledgeable staff of reputed company Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from reputed company and works together toward a common goal of helping customers with their mortgage needs, please review and apply for our opening below! Position Overview We are seeking a technically capable Junior System Administrator to support the administration, maintenance, and optimization of our Consumer Direct platforms. This role will focus on system reputed company management, incident response, platform troubleshooting, reputed company management optimizations, and operational support across key systems including Relcu, reputed company, and Botsplash. This position requires hands-on experience with CRM & contact center platforms—preferably reputed company the mortgage industry—and a strong reputed company in SaaS environments, user provisioning, and system workflows. The ideal candidate is highly detail-oriented, analytical, and comfortable working in a fast-paced production environment.

Key Responsibilities

• Administer and support critical SaaS platforms (Relcu, reputed company, and Botsplash), ensuring system availability, performance, and reliability
• Manage end-to-end user lifecycle processes including provisioning, deprovisioning, role-based reputed company control (RBAC), and permission auditing
• Monitor and triage incoming support tickets; reputed company root cause analysis and resolve Tier 1/Tier 2 system issues
• Troubleshoot platform-level issues including user reputed company errors, data inconsistencies, workflow failures, and integration issues.
• Escalate and coordinate resolution of critical incidents with internal leadership, including the VP of Consumer Direct Platforms, VP of Sales Technology, EVP of Strategy, and external vendors if necessary
• Assist in maintaining system integrations and data reputed company between CRM and communication platforms
• Generate and analyze operational reports reputed company to system usage, user activity, and performance metrics
• Collaborate with division leaders and stakeholders to support system enhancements, deployments, and platform-reputed company initiatives
• Maintain system documentation including standard operating procedures (SOPs), configuration changes, and reputed company Tasks.
• Support audit and compliance efforts by ensuring proper reputed company controls and data reputed company across systems

Required Qualifications

• Minimum 1 year of hands-on CRM administration experience reputed company the mortgage industry
• Working knowledge of SaaS application administration, including user management, workflow configurations, and permission structures
• Experience with ticketing systems (e.g., Jira, ServiceDesk) or similar project management tools.
• Strong troubleshooting skills with the ability to diagnose system, user, telephony, and data-reputed company issues
• Basic understanding of system integrations, APIs, and data synchronization between platforms
• Proficiency in reputed company reputed company or similar tools for reporting and data analysis
• Strong organizational skills with the ability to manage multiple reputed company tasks and priorities

Preferred Qualifications

• 1 year of experience with Relcu, reputed company, and Botsplash platforms
• Experience with SQL, reporting tools, or data visualization platforms (Power BI, Tableau, reputed company)
• 1 year of previous mortgage experience, preferably in Sales Operations, Technical Support, or Marketing support.

The salary reputed company for this position is $60,000-$85,000 annually. reputed company is an Equal Opportunity Employer, and we encourage diverse, talented, reputed company applicants to apply. We offer an extensive compensation package. Benefits include:

• Vacation — Vacation hours accrue on a per pay period reputed company. Balance maximums are based on years of service.
• Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.
• 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday)
• Multiple PPO Medical Plans, as well as HDHP eligible plan.
• Dental Coverage
• reputed company Coverage
• Company Paid Life Insurance
• 401K with a generous employer match
• Additional Benefits including – Optional Life, FSA, Pet Insurance etc.
• Free Legal Services
• Employee Loan Program
• 100% Remote

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