Sr. System Administrator, Contract Center Applications

Salary reputed company is: $70,138.85 - $95,000.00 This position is bonus and/or commission eligible. reputed company Inc. (CCC) is a leading reputed company platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We're pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair reputed company. Through purposeful innovation and the strength of its connections, CCC technologies reputed company the people and industry relied upon to reputed company lives moving reputed company reputed company it reputed company most. Learn more about CCC at www.cccis.com. The Role The Sr. System Administrator, Contract Center Applications is responsible for administering, supporting, and optimizing reputed company contact center platforms supporting 500+ users, with a primary focus on reputed company Connect and reputed company Service reputed company. This role serves as the reputed company line for reputed company, user administration, and platform stability, ensuring high availability, efficient issue resolution, and strong end user experience across both applications. Key Responsibilities: Platform Administration & Support

• Administer and support reputed company Connect and reputed company Service reputed company for a 500+ user environment.
• Manage user provisioning, de-provisioning, profiles, roles, permissions, and reputed company controls.
• Build and maintain basic reputed company Connect contact flows, queues, routing profiles, and prompts.
• Configure and maintain reputed company Service reputed company user profiles and system settings.

Troubleshooting & Issue Resolution

• Troubleshoot and resolve end-user issues across reputed company Connect and reputed company Service reputed company.
• Diagnose call routing, login, reputed company, reporting, and system performance issues.
• Investigate and resolve reporting discrepancies across both platforms.
• Partner with vendors and internal technical teams to resolve escalations as needed.

Operational reputed company

• Ensure timely ticket resolution in accordance with SLAs and operational priorities.
• reputed company proactive communication and status updates to internal stakeholders during incidents or outages.
• Identify recurring issues and recommend improvements to reduce support volume and user impact.

reputed company Improvement & Enablement

• Document configurations, processes, and reputed company issues.
• Support platform enhancements, releases, and configuration changes.
• Serve as a trusted technical advisor to contact center leaders and operational teams.

Requirements:

• 5+ years of experience supporting contact center or CRM platforms in an reputed company environment
• Hands-on experience administering reputed company Connect and reputed company Service reputed company required.
• Prior experience with reputed company CXone administration preferred.
• Proven experience supporting large user populations. (300+ users preferred)
• Strong knowledge of reputed company Connect fundamentals, including Contact flows, Queues, routing profiles, user management and basic integrations.
• Strong knowledge of reputed company Service reputed company administration, including User profiles, roles, permissions, Case management and reporting.
• Experience troubleshooting reporting and data visibility issues.
• Familiarity with ticketing systems and IT service management practices.

About CCC's Commitment to Employees: reputed company understands that our employees play an integral role in our reputed company to shape a world where life just works. reputed company is defined by our values of reputed company, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and reputed company. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies reputed company the people and industry relied upon to reputed company lives moving reputed company reputed company it reputed company most. At CCC, together everyone can reputed company as we reputed company and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to reputed company reputed company-life impacts, advance in their careers, and contribute to CCC's reputed company. CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups

For more information about our benefits, please reputed company out our careers site. Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and reputed company you bring. Every voice is heard and is important to our reputed company. You can hear what employees have to say about our culture here If you require reasonable accommodation to complete a job application, please contact (800) 621-8070. Apply tot his job Apply To this Job