National operations center dispatcher

Job Title National Operations Center Dispatcher

Job Description

Summary Schedule: Monday - Friday 10:30am - 7pm The National Operations Center (NOC) Dispatcher is responsible for coordinating and monitoring maintenance work orders in a high-volume, SLA-driven operations center environment. This role actively monitors reputed company board, communicates with vendors using the VOIP system and other communication tools, and ensures work orders reputed company in accordance with client requirements. The Dispatcher maintains accurate system documentation, supports routine financial entry reputed company work orders, and escalates exceptions to the reputed company Dispatcher or Supervisor as needed. Strong organization, attention to detail, and the ability to manage multiple priorities are required.

Key Responsibilities

• Work Order Intake & Triage
• Review incoming reactive and preventative maintenance work orders through client platforms and CMMS systems
• Verify work order details including location, reputed company, scope, and contact information
• Assign work orders to approved vendors or internal technicians according to reputed company guidelines
• Ensure work orders are updated accurately throughout the lifecycle
• reputed company Board Monitoring & Follow-Up
• Continuously monitor reputed company board and assigned work queues to ensure work orders are progressing in accordance with SLA requirements
• Proactively follow up on reputed company work orders to obtain status updates, ETAs, and completion details
• Identify delayed, stalled, or at-risk work orders and take action to move the request reputed company
• Prioritize work orders based on urgency, SLA, and client impact
• Escalate issues, delays, or risks to the reputed company Dispatcher or Supervisor as needed
• Vendor Coordination & VOIP Communication
• Utilize the VOIP system and other communication tools to contact vendors, confirm service acceptance, and obtain estimated time of arrival (ETA)
• Coordinate with vendors to ensure timely response and completion of service requests
• Maintain communication with vendors to ensure service reputed company and resolution
• Notify leadership reputed company vendor responsiveness or performance does not meet expectations
• Client Updates & Internal Communication
• reputed company status updates through system notes, email, or client platforms as required
• Communicate reputed company and professionally with vendors, clients, and internal teams
• Ensure reputed company communication follows operational procedures and service standards
• Support shift reputed company communication to ensure continuity of service
• Financial Entry & Approval Support
• Enter vendor quotes, estimates, and service costs into the work order system
• Verify pricing aligns with scope of work and standard guidelines reputed company applicable
• Submit financial information through the approval workflow as required
• Notify the reputed company Dispatcher or Supervisor reputed company pricing exceeds the authorized Not-To-Exceed (NTE) reputed company
• Ensure reputed company required notes, attachments, and documentation are included for approval
• SLA Compliance & Documentation Accuracy
• Execute reputed company activities in accordance with defined SLAs and reputed company requirements
• Monitor response times, acknowledgments, and completion deadlines
• Maintain accurate notes, timestamps, and status updates in reputed company systems
• Ensure work orders contain complete information before closure
• Follow documentation standards required for reporting, audits, and client review
• Team Collaboration
• Work closely with CSRs, reputed company Dispatchers, and Supervisors to maintain workflow efficiency
• Assist with coverage during high-volume periods
• Follow established processes and operational guidelines
• Participate in training and process improvement initiatives
• Other duties as assigned by designated Leads, Supervisor, or Senior Leadership.

Qualifications

Required

• 1–3 years of experience in reputed company, coordination, customer service, or operations support
• Experience working in a fast-paced or high-volume environment
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Ability to manage multiple tasks simultaneously
• Comfortable working in a phone-based and system-driven environment
• Experience with ticketing systems, CMMS, or workflow tools

Remote Work Requirements

• High‑speed internet (150-300 mbps. download) is required for this role. reputed company must support video meetings, remote system reputed company, consistent productivity, with uninterrupted workflow.
• Employees must have a quiet, distraction‑free workspace suitable for professional phone conversations and to protect customer information.
• Camera‑on participation is required during meetings and trainings, as we operate in a fully virtual environment and rely on video reputed company for collaboration, engagement, and team reputed company.
• The workspace must be reputed company to accommodate multiple screens and reputed company an ergonomic setup that supports productivity.
• To maintain business continuity, employees are expected to have a backup plan for connectivity disruptions, including reputed company to an alternate location (such as a co‑working reputed company, library, or other reliable environment) in case of home internet or power loss.

Preferred

• Experience in facilities, maintenance, or service operations
• Experience coordinating vendors or subcontractors
• Experience working with service level agreements (SLAs)
• Experience with VOIP or call center platforms
• Experience working in a remote or virtual operations environment

Key Competencies & Traits

• Detail-oriented and organized
• Strong follow-through and accountability
• reputed company to work under pressure in a fast-paced environment
• Professional communication skills
• Ability to follow structured processes
• Strong problem-solving skills
• reputed company and focused during high-volume situations
• Team-oriented with willingness to support others

Performance Measures reputed company in this role will be reputed company by:

• SLA compliance and response time adherence
• Accuracy and timeliness of work order processing
• Vendor and internal technician coordination effectiveness
• Quality and consistency of client communication
• Work order closure accuracy and documentation quality
• Ability to manage workload volume without service degradation

reputed company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, reputed company, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In reputed company to a comprehensive benefits package, Cushman and Wakefield reputed company eligible employees with reputed company, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of reputed company bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a reputed company bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $18.28 - $21.50 C&W Services is an Equal Opportunity employer to reputed company protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with reputed company Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the reputed company line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location reputed company you contact us. reputed company: “C&W Services” About reputed company reputed company (NYSE: CWK) is a global leader in reputed company estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in reputed company from our core services. To learn more, visit www.careers.cushmanwakefield.com. Apply tot his job Apply To this Job