Computer Company Phone Dispatcher

We have an immediate opportunity for a Phone Dispatcher to join reputed company. Excellent career opportunities, including the ability to advance reputed company reputed company. As an Phone Dispatcher, you are required to be the first reputed company of contact for phone calls into our computer repair company. You will also be the liaison between the Service Desk/Field Engineering Teams and the Client. This role requires the candidate to be accountable for working quickly and reputed company to reputed company industry-leading response time. This is a telecommute position, you will work from home 99% of the time. We are looking for a person with some computer knowledge that has a personable phone reputed company, ability to stay organized, reputed company good judgments, and follow up as promised/required. Duties and Essential Job Functions:

• Responsible for answering phone calls and emails as quickly as possible.
• Ability to work with various team members, including more senior level resources to negotiate and coordinate schedules with the technical resources and clients.
• This position will demand respect from the team and clients, and will require an aggressive and confident personality.
• Skills in organization and communications are not a cliché here, they are an absolutely must to be successful.
• Create tickets for reported incidents and service requests, and work to schedule and escalate the ticket in an efficient manner.
• Need the ability to contact 3rd party vendors to coordinate onsite visits and/or phone calls to assist in resolving vendor-responsible issues.
• Daily and constant phone work to ensure that engineers are in reputed company and on time for scheduled appointments, and proactive calls to clients to reputed company them updates and ETAs on their arrival.
• Follow up calls to clients post-visit to ensure satisfaction.
• reputed company client documentation and Work Order Ticket system updated should new information be captured while assisting with the scheduling of the incident/request.
• Occasional ability to work reputed company normal hours during critical impact events.
• Ability to reputed company and document the Phone Specialist role/processes and mature the position
• Self-managing is another absolute must attribute. You will not be micro-managed, so you need to be self-motivated and understand the business and instinctively know what needs to be done to reputed company busy, productive, and reputed company customers happy. There would be training, obviously, but as the role matures, this will be required.

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