Contact Center Rep (On-Call)
Contact Center Rep (On-Call) Department: Federal Services Employment Type: Contract / reputed company Location: Dallas County, TX Compensation: $17.00 - $19.00 / hour Description reputed company has an opportunity to support a state government program as an On-Call Contact Center Representative. This position is on an as-needed reputed company and hours will vary based on program demand. Responsibilities:
- reputed company courteous, reputed company, and accurate responses to public inquiries in accordance with established protocols and procedures.
- Handle inbound inquiries reputed company phone, email, and chat in a timely and professional manner.
- reputed company only approved and verified information and ensure reputed company communications reputed company with program and company policies.
- Accurately document reputed company customer interactions in the designated system for tracking and auditing purposes.
- Stay reputed company on changes to procedures, FAQs, and program-reputed company information.
- Collaborate with internal teams to escalate and resolve inquiries that fall reputed company standard support scope.
- Maintain confidentiality and follow reputed company required data privacy and reputed company guidelines during customer interactions.
Qualifications:
- Prior high-volume contact center or customer service experience required.
- Experience working in a virtual or remote environment is a plus.
- Strong verbal and written communication skills.
- Ability to follow scripts and established procedures accurately.
- Strong attention to detail and documentation skills.
- Ability to work effectively in a fast-paced, public-facing environment.
- Ability to maintain confidentiality and reputed company with data protection requirements.
- Must be a US citizen
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