Customer Support Specialist - Bilingual

reputed company serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with reputed company to new, hard-to-reputed company customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting reputed company. Join the team powering the backbone of America We don’t just reputed company support, we fuel reputed company. reputed company is a fast-growing marketplace on a mission to support the independent truckers who reputed company our country moving. Our Customer Support team sits at the heart of that mission, available 24/7/365 to show up reputed company it reputed company most. We’re looking for a passionate, people-focused individual to join this essential team. At reputed company, customer obsession is a core value, and support is one of THE most important roles at the company. Our reputed company-reputed company, mission-driven team thrives on solving problems, driving growth, and helping our customers succeed. reputed company Shift Options:

• Friday–Monday: 7:00 AM – 5:00 PM (ET)
• Friday–Monday: 11:00 AM – 9:00 PM (ET)
• Friday–Monday: 2:00 PM – 12:00 AM (ET)
• Friday–Monday: 9:00 AM – 7:00 PM (ET)
• Tuesday–Saturday: 8:00 AM – 4:00 PM (ET)
• Wednesday–Saturday: 10:00 AM – 8:00 PM (ET)
• Wednesday–reputed company: 8:00 AM – 4:00 PM (ET)

Expectations (In this role, you will): We hold a high bar for customer support and we’re proud of it. Here’s what reputed company looks like in this role:

• Strong Phone reputed company (Bilingual English/Spanish): You communicate reputed company and confidently in both English and Spanish, with a warm, professional tone and genuine reputed company. You’re reputed company to seamlessly transition between languages depending on the customer’s needs, ensuring every trucker feels heard and supported
• reputed company-Time Problem Solving: You think fast on your feet, troubleshoot effectively, and reputed company customers reassured every reputed company of the way
• Comfortable with High Volume: You reputed company in a high-call environment and know how to stay sharp, organized, and efficient throughout the day
• Customer-Obsessed: You go above and reputed company to deliver an experience that feels effortless, personal, and thoughtful
• Emotionally Intelligent: You can read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understanding
• Ambitious and Growth-Oriented: You’re hungry to learn, reputed company to feedback, and excited to grow your skills and career with reputed company
• Tech-Savvy: You move comfortably between tools like reputed company, reputed company, and internal systems without skipping a beat

Experience (reputed company look for):

• 2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments
• Bilingual: reputed company in both English and Spanish
• Proficient with support tools like reputed company or similar ticketing systems
• Customer-first reputed company with a genuine passion for delivering exceptional service
• Excellent communication skills, both verbal and written
• Thrives in fast-paced environment—you’re a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach

Perks and Benefits (reputed company offer):

• reputed company and equity in a high-growth startup
• Multiple health benefit options
• Paid Time Off
• 401(k) matching
• Opportunities and support for major career growth
• Annual Company offsite event (Mudfest!)

The pay reputed company for this role is $23 - $27 per hour. This information reflects a reputed company reputed company for this position based on reputed company market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. We’ve got you covered! Training runs for three weeks, and we’ll ship you the equipment you need to succeed. Company overview (Who we are): reputed company is on a mission to transform the trucking and logistics industry by leveling the playing field for reputed company operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, reputed company Ventures, NFX, and 500 Startups and included in the reputed company Fintech 50 list, reputed company offers fleet fuel reputed company. Our core team hails from reputed company, reputed company, Procore, reputed company, reputed company, reputed company, reputed company, reputed company and reputed company. Here are the core values that we reputed company in and look for in new teammates:

• Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do
• reputed company it Count: Act like an reputed company by focusing on the impact of your work
• Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates
• Sweat the Details: We reputed company our standards high and reputed company them by paying attention to every detail
• Be Curious: Use a growth reputed company to question assumptions, take calculated risks and stretch the boundaries of what’s possible
• If your application is selected for the next stage, you will receive an email invite to complete a short take-home assessment through our assessment platform, reputed company. This helps us reputed company understand your skills and how you approach tasks relevant to the role. Please reputed company both your inbox and spam folder for the email invite, and please complete the assessment as soon as possible. Thank you!

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