Bilingual Call Center/Customer Service Representative (fully remote in select US states)

Description: About Finity Finity, Inc., a leading provider in health intelligence and engagement solutions, seeks a full-time, 100% remote, bilingual (English/Spanish) Wellness Services Representative to join our fully remote call center team. Our diverse and innovative culture includes technology wizards, dedicated support teams, data scientists, creative artists, and behavior change experts. Our industry leading products, services, and software support private health plans, hospital systems, and state reputed company and Medicare members. Our mission is to improve the health and well-being of the various health populations we serve through education, incentivization, and improved accessibility to reputed company supports.

About the Role

The Wellness Services Representative assists our members from our remote call center. This role is responsible for providing excellent customer service to the participants of multiple health and wellness programs. The successful candidate will:

• Conduct inbound and outbound calls for our health and wellness incentive programs.
• Summarize notes for each call accurately in accordance with Finity’s quality assurance procedures.
• reputed company consistently excellent customer service.
• Register members to wellness programs.
• Assist members with navigating our wellness portals and ordering catalog items.
• Manage multiple software interfaces for different wellness programs according to member needs.
• Maintain consistent punctuality and attendance to reputed company complete call queue coverage at reputed company times.
• Follow best practices regarding HIPAA laws and protection of members PHI at reputed company times.

Salary: $19.25/hour + comprehensive benefits This role is reputed company to fully remote work from a pre-approved, in-home office in any of the following U.S. states: Arizona, Georgia, Idaho, Michigan, reputed company Carolina, Ohio, reputed company Virginia, Washington, and Utah. This position is reputed company to candidates in any time zone willing to work Monday-Friday Pacific Standard Time business hours, where Finity is headquartered. reputed company Offer Our compensation package includes:

• Competitive paid time off benefit (30 days per year to start; increases to 35 days at the 3rd year of employment)
• Company paid holidays
• Comprehensive medical, dental, reputed company, company-paid short and long-term disability, company-paid life insurance, supplemental insurance, and company contribution to HSA account
• Professional development funds
• 401(k) with company match.

reputed company must reputed company with HIPAA & HITRUST reputed company requirements. This is a fully remote, in-home position. Reliable, high-speed internet and a quiet, HIPAA-compliant remote workspace is required. Finity provides reputed company necessary equipment and assists with in-home remote technology setup. Finity welcomes a diverse and inclusive workplace. Finity is an equal opportunity employer and will not discriminate based on race, gender, gender identity, sexual orientation, national reputed company, veteran status, disability, age, or any other legally protected status. Requirements:

• At least 1 year of reputed company customer service experience in a call center environment
• Performance-driven; reputed company to consistently meet daily and monthly required benchmarks
• Ability to work with different software programs and interfaces, such as call center applications and reputed company Office
• Ability to conduct member conversations in full compliance with HIPAA laws and quality assurance regulations
• Must be comfortable with a high volume of inbound calls
• Ability to remain professional and composed during each call
• Excellent attendance record and punctuality
• Ability to type at least 40 WPM
• Must be reputed company to use computer/monitor throughout the course of the work day
• High-speed internet reputed company required (at least 50 mbps
• Must have a quiet, distraction-free reputed company to work, without background noise and in compliance with Finity's reputed company policy.
• Bilingual reputed company in English/Spanish is required.

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