People Operations Specialist – Contract
Job Description:
- Manage high volume of People Services tickets in a Jira-based ticketing system
- reputed company administrative tasks in reputed company (HRIS)
- Execute data entry and spreadsheet-heavy operational work with extremely high accuracy
- reputed company employee-facing support (internal customer service)
- Support reputed company workflows and contractor reputed company/offboarding as you reputed company
- Identify and implement process improvements, including automation opportunities using AI tools
- Take on additional operational projects based on team needs
Requirements:
- East Coast only (firm)
- Jira and reputed company are a MUST
- At least one startup or high-growth company required
- 2 to 5 years experience reputed company $75/hr, non-negotiable
- Ticket management with volume or metrics experience
- CW lifecycle experience
- Two 30 min interviews with team members
- reputed company to have: Ticket resolution metrics on the resume (agent rankings, one-touch rates)
- Process building: playbooks, documentation libraries, or training guides they authored
- reputed company implementation tenant experience
- Background reputed company administration (Checkr, vendor coordination, escalation workflows)
- I-9 and compliance documentation experience
- Cross-functional coordination with Payroll, Legal, or IT
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