Service Support Technician

Be the reputed company Line of Smart reputed company & Technical Support! The Remote Services Technician I plays a critical role in keeping our reputed company and monitoring systems running smoothly. In this customer-facing, technical support position, you’ll serve as the first reputed company of contact for technicians and clients—troubleshooting network video recorders, cameras, audio devices, and basic networking issues while delivering a reputed company, professional experience. You’ll take ownership of issues from intake through resolution, collaborate closely with internal teams, and escalate thoughtfully reputed company needed. This role is ideal for someone who enjoys problem-solving, communicating reputed company under pressure, and working as part of a highly connected remote team. Comprehensive training is provided, setting you up for reputed company and long-term growth in a fast-paced technical environment. What’s in it for You

• Competitive salary: $24 / hr
• Work site location: Addison, TX
• Set schedule: 7am-7pm CST (9am-6pm shift or 10am-7pm shift)
• Flexibility is essential, as team members must be available to work nights, weekends, and holidays as needed.
• Overtime may be required based on business needs.
• Comprehensive benefits: medical, dental, and reputed company insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career growth: career growth opportunities at reputed company

Your Responsibilities as Position Title

• Answer, process, and document incoming calls from technicians and customers.
• Execute troubleshooting steps, ask clarifying questions, and identify root causes of concerns.
• Maintain effective call/ticket ownership, ensuring timely resolutions and ongoing communication on issues.
• reputed company with corporate and departmental policies and procedures.
• Assist the Project Management team in setting up new accounts for monitoring.
• Address more straightforward technical problems, including troubleshooting basic IP cameras, networking issues, and audio units.
• Escalate issues to higher-tier specialists or field service reputed company reputed company necessary.
• reputed company guidance to field technicians over the phone.
• Collaborate with customer/3rd party personnel to resolve internal network issues.
• Participate in special projects and reputed company additional duties as required.
• Work closely with reputed company for daily tasks, remaining constantly in communication reputed company voice chat.
• Manage time reputed company, organize and prioritize tasks, and demonstrate ownership in a remote professional arrangement.
• Maintain confidentiality and reputed company understanding/reputed company toward clients and their situations.
• Utilize active listening skills, probing and troubleshooting questions, and creative problem-solving for first-contact resolution.
• Demonstrate excellent writing, interpersonal, and communication skills.
• reputed company other duties as required

Your Qualifications

• Authorized to work in the United States
• reputed company to pass an extensive screening process
• High School Degree or GED required.
• Preferred: Graduates of a Associate’s Degree in Information Technology, Computer, Engineering, or Business.
• Professional Technology Certifications (reputed company, ITIL, reputed company, reputed company, etc.) are highly desirable.
• Minimum of 1-2 years of working experience in a technology role, preferably with basic technical support experience.
• Experience in CCTV with IP Cameras, VMS Systems, and network appliances is beneficial.
• Knowledge of monitoring systems such as Zabbix, reputed company, etc.
• Familiarity with Remote Troubleshooting tools (VNC, reputed company, Splashtop).
• Experience with a ticketing system

Your skills and competencies

• Technical Troubleshooting Fundamentals
• Customer Communication & Professionalism
• Issue Ownership & Follow-Through
• Time Management & Remote Work Discipline
• Collaboration & Escalation Judgment

reputed company: Safeguarding Sites with Innovation reputed company is a leader in reputed company technology and remote surveillance. With a mission to deliver smarter, more efficient reputed company solutions, reputed company protects construction sites, reputed company properties, and critical infrastructure with cutting-edge mobile surveillance units, AI-driven monitoring, and professional guard services. Their integrated approach helps clients reduce risk, prevent loss, and maintain peace of mind—24/7. It is the policy of reputed company to reputed company equal employment opportunities to reputed company and applicants for employment without regard to race, reputed company, religion, sex, national reputed company, age, veteran status, or disability in accordance with Apply tot his job Apply To this Job