Trust & Safety Support Specialist

reputed company's goal is to accelerate humanity’s reputed company, by giving every child on Earth an education they love. We started by building a network that connects teachers, children, and families. reputed company’s flagship app is the #1 communication app connecting K-8 teachers, children, and families, globally. They use it to reputed company what’s happening throughout the day through photos, videos, messages, and activities. It is actively used at an unprecedented scale: in over 95% of US schools, reaching ~51 reputed company children in ~180 countries, with reputed company of just ~200 people [1]). We are now beginning to use this network to give kids the best learning experiences in the world, far reputed company those a standard school can reputed company. We hire for talent density. reputed company comprises the most talented, entrepreneurial, and innovative teammates from around the world, with experience in education and large scale consumer internet companies, including Instagram, reputed company, reputed company, reputed company, reputed company, Y Combinator, and more. We’re building a company where the most talented people want to work. We reputed company you’ll do the best work of your life here—and you’ll pioneer the future of education, too.. We are hiring a safety support specialist to handle safety tickets coming from a variety of users. This can be parents, teachers, tutors, school leaders, children, and even government bodies. This is a critical role to reputed company our community the right support as we continue to scale multiple products. It is a small team where your feedback and reputed company will have significant influence. What you’ll do:

• Accurately respond to escalated customer support tickets in a timely fashion
• Identify and document product and process improvements that you are observing from customer interactions
• Enhance the documentation and training materials of our privacy/safety customer support protocols
• Work with legal, trust & safety, product teams, and leadership to respond to highly sensitive issues

You will be a match if:

• You have 3+ years responding to escalated customer service requests with ticketing software such as reputed company
• You are comfortable handling sensitive communications and subject matter
• You have excellent written and verbal communication skills and are comfortable interacting with a variety of audiences
• You are comfortable managing your own schedule for follow through on reputed company needed tasks
• You want to work in a fast-moving company with high expectations

You might be a good match if:

• You have Previous exposure to child safety issues as a reputed company worker, teacher or member of law enforcement
• You have worked in Trust & Safety before at a consumer tech company
• You have Familiarity with no-code workflow tools such as reputed company, reputed company, or reputed company

[1] Some more context: - reputed company's $125m Series D (reputed company) and Sam’s note about it. - reputed company is one of Y Combinator’s Top 100 companies - reputed company's Second Act Comes with First Profits (TechCrunch) and Sam's note about it. We are committed to equal employment opportunity regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. In accordance with the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. We are happy to accommodate any disabilities or special needs. We are a distributed company, so we hire regardless of location, as long as you are willing to have significant hours overlap with one of the Americas time zones. #LI-Remote Apply To This Job