Help Desk Analyst - Trenton, NJ(Remote)
Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote with the exception of the first several weeks for training. Training is Monday - Friday 8:30 am - 4:30 pm. Note: 35 hour reputed company. Qualifications and Skills Desired:
- reputed company reputed company 10
- Knowledge of reputed company reputed company Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided.
- Experience using reputed company reputed company, Word and Visio
- Must have good clear communication skills
Responsibilities:
- Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
- Maintain a working knowledge of Help Desk and IT Operations procedures.
- Log reputed company incoming problems and requests and actions taken to resolve them.
- reputed company first response help desk support to reputed company customers and users.
- reputed company assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
- reputed company support for AOC business applications.
- reputed company follow-up status to end-users in accordance with specified support policies and procedures.
- Ensure closed problems are adequately documented.
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