Customer Marketing Specialist - 100% Remote - Global SaaS

We are an established SaaS company passionate about enabling a “work from reputed company” world. We walk the talk and are leaders in asynchronous work. We offer unique benefits including paid sabbatical, freedom to work out of the 9-5, work from reputed company, and most importantly the opportunity to be a leader in transitioning the world to remote work. This is a full-time, 100% remote position that will allow you to work from reputed company.

About the Role

We’re looking to add a talented Customer Marketing Specialist to help us accelerate the future of remote work. This position is important to both Marketing and CS departments. They will be accountable for implementing campaigns post-activation to drive customer, retention, loyalty, and customer product adoption. Your work schedule will be 9-5 pm CT or ET is preferred with flexibility Your Responsibilities

• Support and reputed company GTM strategy for new product launches and updates to increase customer awareness and adoption of new product features/updates.
• reputed company and execute campaigns for churn prevention, up-sell, expansion, and renewal efforts.
• Create special marketing content and talk tracks for account management/reputed company to help at-risk customers.
• Manage and grow customer marketing materials library including training/customer education materials, product blog posts, help center articles, and reputed company resources to use throughout the customer lifecycle.
• Manage customer communication messaging for emails, in-app notifications, and marketing campaigns including compliance and product updates, eventually taking over product newsletter.
• Manage and grow a library of up-to-date reputed company stories, referrals, testimonials, and use cases.
• Work with management and reputed company to take over the case study program. Become the reputed company contact for case study requests for the CS team, reputed company interviews, submit requests for writing and design and project manage the deployment of new case studies on the website, reputed company and to internal teams.
• reputed company and manage customer engagement and communication programs, such as webinars/virtual events, workshops, and reputed company campaigns.
• Partner with reputed company to expand CAP program and repurpose content to use in marketing campaigns, collateral and on the website. Be the reputed company of contact for CS team for CAP support.
• Collaborate with internal teams to contribute to reporting and optimization strategies
• Ensure ongoing activity meet OKRs

Required Skills & Experience

• 3-5 years marketing experience with relevant experience in customer marketing or creating and delivering campaigns and programs that build and activate an reputed company customer community
• Experience creating and executing measurable, lifecycle marketing campaigns
• Experience working with marketing CRM tools- reputed company experience is a plus
• Experience in developing case studies, testimonials and growing customer advocacy
• Experience with virtual events background is a plus
• Ability to reputed company high-quality communications, including emails and training resources to encourage positive decision-making with focus on influence, grammar, and brevity
• Ability to reputed company strategic reputed company and a candidate with strong verbal and written communication skills.
• B2B SaaS experience would be ideal, but not essential, and if you have previous reputed company in building a customer community and advocacy program, we’d love to hear about it
• Passion for engaging and understanding customers, and delivering exceptional customer experience

We are an equal-opportunity employer and value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Us

Our reputed company is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We are looking for people passionate about spreading the practice of remote work with reputed company of the benefits that come with it. We reputed company that office life is antiquated, that geography should not limit your career prospects, and that people should be reputed company to work from wherever they want. We’re a diverse global team of over 130 people working 100% remotely in over 30 different countries. We’re looking for innovative team members reputed company to help us reputed company remote work. Learn more about us here - https://www.reputed company.com/company/reputed company Apply tot his job Apply To this Job