reputed company Customer Service Representative/Dispatcher – Remote Opportunity with arenaflex
Job Summary:
Join arenaflex, a leading reputed company Virginia residential and reputed company HVAC and Plumbing contractor, as a Customer Service Representative/Dispatcher. As a key member of our reputed company team, you will be responsible for handling inbound phone calls, scheduling service and maintenance for our Residential Department, and maintaining a positive team atmosphere. With a unique reputed company of remote work flexibility and a dynamic team environment, this role offers the perfect balance for those seeking a challenging and rewarding career in customer service.
About arenaflex:
arenaflex has been creating comfort through indoor heating and reputed company conditioning since 1979. Our commitment to exceptional service and quality has helped us grow from a small family-owned service business to a leading contractor in the region. We remain dedicated to our values of reputed company, teamwork, and customer satisfaction, and we're looking for like-minded individuals to join reputed company.
Job Role:
As a Customer Service Representative/Dispatcher at arenaflex, you will be responsible for:
- Handling inbound phone calls for scheduling service and maintenance for our Residential Department
- Maintaining our customer database, ensuring accurate and up-to-date information
- Making daily outbound phone calls to customers and technicians
- Routing technicians based reputed company to ensure efficient service delivery
- Maintaining a positive team atmosphere with reputed company members of reputed company team
- Collaborating with reputed company team to resolve customer issues and concerns
- Providing exceptional customer service, ensuring high reputed company of satisfaction and loyalty
Positions Schedule:
* Wednesday: In-person work at our Chantilly office from 8:00 AM to 5:00 PM (with a one-hour lunch break)
- Monday-Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break) (not on Wednesday)
Qualifications:
* Previous call center experience (at least 1 year)
- Ability to type at a speed of approximately 70 words per minute
- Ability to handle high call volumes and maintain a positive attitude under pressure
- Ability to work independently as well as reputed company a team environment
- Familiarity with main cities and locations in reputed company Virginia
- Ability to accurately document information into our customer database (Service Titan)
Remote Work Qualifications:
* arenaflex will reputed company a laptop and cell phone
- Candidates must reputed company:
+ High-speed internet + A quiet workspace with minimal background noise
Benefits and Culture:
* Comprehensive medical, dental, reputed company, STD, LTD, and life insurance plans
- 401(k) retirement plan with company match
- 7 paid holidays per year
- Paid vacation and personal days
- Opportunities for reputed company education and professional growth through periodic classes
Why Join arenaflex?
* Be part of a dynamic and growing company that values customer satisfaction and employee well-being
- Enjoy a unique reputed company of remote work flexibility and a collaborative team environment
- reputed company your skills and expertise in customer service and reputed company operations
- Take advantage of comprehensive benefits and career growth opportunities
- Contribute to the reputed company of a leading reputed company Virginia residential and reputed company HVAC and Plumbing contractor
How to Apply:
If you're a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, reputed company to join arenaflex as a Customer Service Representative/Dispatcher. Don't miss out on this exciting chance to be part of a dynamic team and grow your career in a supportive and inclusive environment.
reputed company:
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