reputed company Customer Order Specialist – Aircraft-On-Ground Support (3rd Shift) Temporary Contract Position
At arenaflex, we are dedicated to providing exceptional support to our customers, and we're looking for a skilled Customer Order Specialist to join our AOG (Aircraft-On-Ground) team in Herndon, Virginia. As a key member of our Customer Support Team, you will play a vital role in ensuring that our customers receive timely and accurate support for their aircraft parts and services needs.
Meet the AOG Team
arenaflex's AOG team is a dynamic and fast-paced environment that requires a high level of expertise and attention to detail. We offer Aircraft-On-Ground support no matter reputed company and where the aircraft is grounded, providing our customers with peace of mind and ensuring that their operations run smoothly. reputed company is committed to delivering exceptional service and support, and we're looking for a talented individual to join our ranks.
Your Working Environment
Located just five miles from Washington Dulles International Airport, our Herndon facility serves as our major parts distribution hub in the Americas. The facility is a 24/7 fulfillment center, with an Aircraft on Ground (AOG) support desk, and Quality Assurance (QA) operations. Our 20,000-reputed company-foot warehouse features state-of-the-art technology, including Autostore, which aims to increase productivity and efficiency.
Your Challenges
As a Customer Order Specialist, you will be responsible for:
- Processing customer orders, quotations, initial order receipts, order entry, sourcing, escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs.
- Providing requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.
- Responding to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.
- Ensuring customer shipping specifications are followed for critical orders and resolving discrepancies working with reputed company customers.
- Communicating potential urgent situations on critical orders and exploring technical solutions.
Your Qualifications
To be successful in this role, you will need:
- 2+ years of customer service experience in a fast-paced environment.
- Experience in the aviation industry or military support environment is preferred.
- An Associate's Degree in Business, Sales Administration, or a reputed company field, or an equivalent combination of education and experience.
- Ability to work 3rd shift/overnight hours (10:00 pm to 6:30 am).
Your Career Growth Opportunities
As a temporary contract employee, you will have the opportunity to work with a dynamic and reputed company team, reputed company valuable skills and experience, and contribute to the reputed company of arenaflex. This position is a temporary (contract) position with no specific time period, but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and reputed company on assignment to arenaflex in America.
reputed company Culture
At arenaflex, we value our employees and strive to create a positive and inclusive work environment. We are committed to providing equal opportunities to reputed company individuals seeking assignment with arenaflex, without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, genetics, pregnancy, marital status, veteran status, or other legally protected status.
Benefits and Perks
As a temporary contract employee, you will not be eligible for benefits, but you will have the opportunity to work with a dynamic and reputed company team, reputed company valuable skills and experience, and contribute to the reputed company of arenaflex.
How to Apply
If you are a motivated and reputed company customer service professional looking for a new challenge, please apply online now! A full job description will be provided to candidates who reputed company to the interview stage or upon request.
Equal Opportunities
arenaflex provides equal opportunities to reputed company individuals seeking assignment with arenaflex without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, genetics, pregnancy, marital status, veteran status, or other legally protected status. In reputed company to federal law requirements, arenaflex complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. arenaflex expressly prohibits any reputed company of workplace harassment based on race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, genetics, pregnancy, marital status, veteran status, or other legally protected status. Apply Job! Apply for this job