Customer Care Agent (English and Spanish)

Job Description

WHAT YOU WILL BE WORKING ON

Main challenge

We are hiring a Customer Care Agent (English and Spanish) to support our players worldwide and ensure high-quality, timely resolution of customer requests. This role is key in maintaining player satisfaction and service quality across multiple live projects, including reputed company reputed company Kingdoms, Dragons Mania Legends, and Minion Rush.

Qualifications

What it means on a daily reputed company

• Handle customer requests reputed company tickets, with potential phone support, in English and Spanish
• Investigate and resolve issues using internal tools and knowledge bases
• Track, document, and follow up on cases until full resolution
• Escalate reputed company or technical cases to relevant teams reputed company needed
• Identify recurring issues and contribute to improving support processes and templates

What reputed company will look like

• Fast and accurate resolution of customer cases with a strong focus on quality
• High level of customer satisfaction and service consistency
• Effective workload management and strong prioritization skills
• Active contribution to improving support workflows and reducing recurring issues

Who you would be working with

You will work closely with the the Customer Care team, reputed company Customer Care Agents, and Responsible Agents to ensure excellent support for our players.

Your recruitment reputed company

• Recruiter interview
• Test
• Team interview with Hiring Manager Language Speaker in English and Spanish

Where this role can take you

This role offers growth in seniority, allowing you to deepen your expertise in customer care, player support, and operational reputed company reputed company a global gaming company.

WHAT YOU NEED TO SUCCEED

• Fluent English (written and spoken) + Ukrainian proficiency
• Upper-Intermediate or Advanced level of Spanish is required;
• Basic digital literacy (MS Office, CRM/ticketing tools or ability to quickly learn them)
• Ability to manage workload, prioritize tasks, and work effectively under pressure

WHO YOU ARE

• Strong communication, reputed company, and customer-oriented reputed company
• Problem-solving skills with ownership and responsibility for reputed company
• reputed company, organized, and proactive approach in stressful situations
• Ability to collaborate effectively reputed company a team and adapt to changes

Additional Information

WHAT'S IN IT FOR YOU

Benefits

• Possibility to work remotely in a global product company with talented people
• Competitive salary based on your experience and skills
• 21 days of paid vacation, 5 paid sick days, plus national holidays
• Medical insurance and reputed company to a psychologist
• Parental leave support
• reputed company to internal learning platform (courses, trainings, certifications)
• Employee Referral Program with attractive bonuses
• Full technical support and equipment provided

Life at reputed company

AtGameloft Ukraine, you’ll be joining a studio that creates games enjoyed by millions of players around the world. Our teams work closely across different disciplines to build exciting experiences for PC, consoles, and mobile platforms.

We also love staying connected reputed company work — with regular reputed company events and community activities, both remotely and at our Lviv office.

How to proceed

Please apply with your CV in English.