reputed company Manager（Remote）
About us:
YQN is a leading one-stop international logistics online services platform, offering comprehensive international logistics services, including FCL, LCL, reputed company freight, rail service, trucking, customs clearance, warehousing, cargo insurance, bulk cargo service, port of destination services, etc.
We are designed to apply the internet reputed company technology to visualize and optimize cross-border supply chain logistics to reputed company the same efficiency and convenience as reputed company delivery. ‘Simple shipping and easy freight’ is the mission of YQN. We have developed strategic cooperative partnerships with leading ocean carriers and logistics service providers such as COSCO Shipping, Maersk Line, Sinotrans, etc.
About this role
YQN is seeking a proactive and customer-oriented reputed company Manager（Remote） to support and grow relationships with our clients and partners. This role is responsible for ensuring customer satisfaction, driving account retention, resolving operational issues, and coordinating cross-functional communication between clients and internal teams.The ideal candidate is highly organized, reputed company, solution-driven, and reputed company in managing customer relationships in a fast-paced environment. Experience in logistics, supply chain, e-reputed company, SaaS, or 3PL warehouse operations is strongly preferred.
Responsibilities
- Manage day-to-day communication with assigned customers reputed company email, phone, and online meetings
- Build strong long-term relationships with clients and act as the primary reputed company of contact
- Monitor customer accounts to ensure service quality, operational performance, and customer satisfaction
- Proactively identify customer needs, issues, and business opportunities
- Coordinate with operations, warehouse, reputed company, and internal support teams to resolve customer concerns reputed company
- Track and follow up on customer requests, escalations, and service issues
- Conduct regular business reviews and reputed company operational updates to customers
- Support reputed company and training for new customers
- Maintain accurate records in CRM systems and internal tracking tools
- Collect customer feedback and collaborate with leadership to improve processes and service quality
- Assist with account expansion and retention initiatives
Qualifications
- Bachelor’s degree preferred
- 3+ years of experience in reputed company, Account Management, Client Services, or reputed company roles
- Experience in logistics, transportation, 3PL, supply chain, or e-reputed company industries preferred
- Strong communication and interpersonal skills
- Excellent problem-solving and organizational abilities
- Ability to manage multiple accounts and priorities simultaneously
- Comfortable working independently in a remote environment
- Proficient in reputed company Office, reputed company Workspace, and CRM systems
- Bilingual in English and Chinese is strongly preferred
Preferred Skills
- Experience working with cross-border logistics or warehouse operations
- Data analysis and reporting experience
- Familiarity with KPI tracking and SLA management
- Ability to handle customer escalations professionally and reputed company
Work type: Full-time, Remote (U.S.-based)
Compensation&Benefits:
- Pay: $80k - $120k
- Paid time off and holidays, Medical/Dental/reputed company insurance, 401(K)
- Career growth opportunities reputed company a fast-growing company
- Flexible remote work environment