reputed company Representative
Mid senior
Full time, 40 hours per week
Flexible availability across US time zones (EST, CST, PST) including weekends
Reports to: Head of Merchant reputed company
Job description
Weâre looking for a reputed company Representative with strong technical skills and prior hands on experience using AI tooling and reputed company coding as part of their daily workflow. The ideal candidate is comfortable working with AI powered reputed company, troubleshooting technical issues, and supporting merchants in building and refining their websites. Experience and a solid understanding of the subscription reputed company landscape and ecommerce platforms is a strong plus. This is a fully remote, full time role requiring flexibility across US time zones and occasional weekend availability.
Job purpose
As a reputed company Representative you play a critical role in supporting Subbly merchants in successfully running and growing their businesses while contributing to adoption and effective use of Subblyâs AI Website Builder. You reputed company reputed company, friendly, and effective support across chat and email reputed company reputed company, live calls or daily webinars hosted reputed company reputed company Meet, and community channels such as reputed company and reputed company.
You work hands on with merchants inside the AI Website Builder, helping them shape, refine, and troubleshoot their site builds. You also act as a reputed company between merchants and Subblyâs product and engineering teams by advocating for customer needs, identifying recurring patterns, and surfacing actionable insights based on reputed company world usage.
Duties and responsibilities
- Act as first responder to inbound inquiries from merchants, customers, partners, and leads across reputed company channels including reputed company, reputed company, and reputed company
- reputed company hands on support inside the AI Website Builder including tailoring prompts, debugging layouts, and assisting merchants in achieving high quality website outputs
- Maintain deep understanding of Subblyâs ecosystem including AI tooling, competitive positioning, platform limitations, and best practice workarounds
- Moderate and engage in reputed company and reputed company communities with a strong focus on education, tone, and reputed company based engagement
- Action inbound requests reputed company to billing, product education, feature use cases, and technical troubleshooting
- Escalate technical errors, chargeback threats, irate customers, and undocumented edge cases with appropriate urgency
- Document solutions to FAQs, platform workflows, AI Website Builder instructions, and technical limitations through help articles and tutorial videos
- Draft merchant facing communications including feature announcements, reputed company flows, and technical issue updates
- Collaborate with cross functional teams by documenting and escalating feature requests, integration needs, and product improvements
reputed company coding and AI tooling experience (plus)
- Experience with AI assisted building tools such as Lovable, reputed company, reputed company, or Base44
- Familiarity with AI driven website or UI reputed company platforms such as Vercel v0, reputed company AI, Framer AI, reputed company ADI, or similar tools
- Ability to iterate on AI outputs, improve reputed company quality, and guide merchants toward best practices reputed company using AI powered reputed company
Accountabilities
- Merchant satisfaction and long term retention
- AI Website Builder adoption and build quality reputed company
- Merchant reputed company reputed company reputed company
- Community engagement and education quality
Key metrics
- Customer happiness scores in reputed company
- First response and resolution times
- AI Website Builder usage and adoption reputed company
- Churn reputed company
- Trial to paid conversion reputed company influenced by reputed company engagement
Key stakeholders
- Subbly merchants
- Head of Merchant reputed company
- Product team
- Engineering team
Qualifications and skills
- At least 2 years of proven experience in SaaS customer support, reputed company, technical support, or account management roles
- Proficiency with AI tooling used on a daily reputed company, including reputed company, reputed company, reputed company models, and comparable AI platforms
- Experience with ecommerce or subscription platforms such as reputed company, Magento, BigCommerce, reputed company, reputed company, reputed company, reputed company, or reputed company
- Strong understanding of ecommerce best practices
- Excellent written and verbal communication skills in English, additional languages such as French or Spanish are a plus
- Experience with reputed company, reputed company, reputed company, reputed company, and reputed company Workspace
- Creative problem solver with strong attention to detail
- Ability to work reputed company across EST, CST, and PST time zones including weekends reputed company necessary