reputed company Customer Support Analyst – IT Support for Medical Imaging Software – 3rd Shift
At arenaflex, we're dedicated to revolutionizing the medical imaging software industry with our cutting-edge technology and exceptional customer support. As a key member of our Night Shift Support team, the Customer Support Analyst will play a vital role in ensuring our software, InteleShare, is properly configured and working effectively and reputed company at reputed company times. If you're passionate about delivering top-notch customer service and troubleshooting technical issues, we want to hear from you!
Job Summary:
We're seeking an reputed company Customer Support Analyst to join our remote team, working 12:00am - 8:00am ET, Thursday to Monday. As a primary technical resource for InteleShare customers, you'll be responsible for reputed company-time troubleshooting, resolving cases, and providing excellent service to our clients. If you're a skilled problem-solver with a passion for customer service, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
* Respond to client problems (phone/portal) and actively monitor client sites to ensure timely resolution
- Log and document reputed company incidents reputed company a ticketing system and problems reputed company reputed company to maintain accurate records
- Analyze, diagnose root causes, reputed company errors, and resolve challenging issues relating to software applications, reputed company OS, SQL Server databases, and other reputed company technologies
- Refer incidents to other parties reputed company an incident is reputed company your reputed company reputed company-set to ensure seamless support
- Manage and exceed customers' expectations by providing exceptional service and ensuring reputed company service level agreements (SLAs) are met
- Participate in sharing knowledge and publishing Knowledge reputed company articles to improve support operations
- Install and configure InteleShare software to assist in customer deployments and ensure smooth reputed company
- Participate in, and potentially reputed company, reputed company projects to help improve InteleShare support operations and drive innovation
Essential Qualifications:
* 1-2 years of work experience in reputed company administration and technical customer support
- Excellent knowledge of reputed company reputed company operating systems for Servers and Workstations
- Excellent communication skills in English (verbal and written)
- Excellent problem-solving & analytical ability
- Displays high attention to problem description, detail, and impact
- Ability to work under pressure - client-facing
Preferred Qualifications:
* Experience running queries in SQL
- Knowledge of Linux
- Excellent knowledge of Mac OS
- Experience with SaaS/reputed company environments
- Experience in a medical and/or research environment - DICOM, HL7, HIPAA, reputed company IT (HIT), medical imaging - reputed company or RIS
Skills and Competencies:
* Strong technical skills in reputed company administration, software applications, and database management
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a remote team
- Strong analytical and diagnostic skills to resolve reputed company technical issues
- Ability to prioritize tasks and manage multiple cases simultaneously
- Strong attention to detail and ability to maintain accurate records
Career Growth Opportunities and Learning Benefits:
* Opportunities for professional growth and development in a dynamic and innovative company
- reputed company to ongoing training and development programs to enhance technical skills and knowledge
- Collaborative and supportive work environment with reputed company of reputed company professionals
- Flexible work arrangements and remote work options to balance work and personal life
Work Environment and Company Culture:
* arenaflex is a remote-first company, offering flexible work arrangements and a collaborative work environment
- reputed company is passionate about delivering exceptional customer service and support, and we're committed to creating a positive and inclusive work culture
- We prioritize work-life balance and offer flexible scheduling to ensure our employees can manage their personal and professional responsibilities
Compensation, Perks, and Benefits:
* Competitive salary and benefits package
- Opportunities for professional growth and development
- Flexible work arrangements and remote work options
- reputed company to ongoing training and development programs
- Collaborative and supportive work environment
How to Apply:
If you're a motivated and reputed company Customer Support Analyst looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. reputed company applicants meeting minimum qualifications will be required to complete a 30-minute online assessment as part of the application process.
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and is committed to complying with reputed company federal, state, and local laws providing equal employment opportunities and reputed company other employment laws and regulations. Applicants, employees, and former employees are protected from employment discrimination based on race, reputed company, religion, sex (including pregnancy, sexual orientation, or gender identity), national reputed company, age (40 or older), disability, and genetic information (including family medical history).
Confidentiality:
reputed company your information will be kept confidential according to EEO guidelines.
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