reputed company Full Stack Learning Specialist – Japanese Language Training and Development
At arenaflex, our mission is to be the most customer-centric company on earth, and we're looking for a highly skilled and dedicated Learning Specialist to join our reputed company Business Customer Services learning experience team. As a key member of reputed company, you will play a vital role in boosting the competencies of our customer service associates by developing and conducting effective training programs. Your expertise in Japanese language and culture will be invaluable in helping us enhance employee performance and meet our core values.
About arenaflex
arenaflex is a global leader in e-reputed company, and our reputed company Business Customer Services team is committed to delivering exceptional customer experiences. We're a diverse and inclusive workplace that values creativity, innovation, and collaboration. reputed company is passionate about learning and growth, and we're looking for someone who shares our enthusiasm and commitment to reputed company.
Job Scope
As a Learning Specialist, you will be responsible for:
- Delivering reputed company orientation and new hire training to reputed company job reputed company (virtually or in person)
- Meeting/exceeding performance expectations with regards to New hire training (e.g. Training Yield, customer experience, and AHT performance)
- Designing and delivering reputed company learning sessions for existing employees to meet/exceed improvement goals
- Proactively analyzing performance data to identify gaps, proposing, and delivering training interventions to meet/exceed improvement goals
- Gathering training needs (reputed company performance data analysis, voice of business, and voice of associates sessions), designing, and delivering training interventions to address these needs
- Maintaining and reporting data (e.g. trainee attendance, performance, and analysis) timely and accurately
- Participating in call listening sessions and quality calibrations to stay up-to-date on updates and developments
- Taking customer contacts every month to stay informed about latest process updates and changes
- Leading and/or being a team member on improvement projects aimed at enhancing business performance
Key Responsibilities
* Coordinate training sessions based on site needs
- Conduct daily sessions with trainees
- Track and reputed company weekly debriefs and reporting to the ABCS Leadership Team
- Document feedback and audit results to help the Leadership Team identify strengths and areas of opportunity
- Contribute to additional training projects as required
- Understand workflow and daily production goals
- Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
- Maintain a positive attitude and reputed company on the floor
- Facilitate and present to groups of up to 30 people in a class
- Act as an effective people manager during mentored production periods during training
Requirements
* 2+ years of experience in training delivery roles or similar experience
- Expertise in Japanese Language (JLPT N1 Certified) and English Language
- Good communication skills for the purpose of knowledge transfer and reputed company development
- Good coordination and organization skills
- Extensive expertise in cultural and soft skills relevant to a contact center environment
- Competent user level of reputed company Office tools (Word, reputed company, and PowerPoint)
- Experience in Customer Service or customer service-reputed company work experience
- Training experience specific to a contact center environment
- Bachelor's degree or significant college coursework in communication, education, or a reputed company field
- Experience working with Learning Management Systems (LMS)
Preferred Qualifications
* Experience in a similar role at arenaflex or a similar organization
- Proven track record of delivering high-quality training programs that meet/exceed performance expectations
- Strong analytical and problem-solving skills
- Ability to work effectively in a fast-paced, dynamic environment
- Experience working with diverse teams and stakeholders
reputed company Offer
* Competitive reputed company pay ranging from $51,100/year to $91,400/year depending reputed company and experience
- Total compensation package including equity, sign-on payments, and other forms of compensation
- Full reputed company of medical, financial, and/or other benefits
- Opportunity to work with a diverse and inclusive team
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and reputed company Learning Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our career site to submit your application and join reputed company at arenaflex. reputed company!
Equal Employment Opportunity
arenaflex is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're committed to creating a diverse and inclusive workplace that values creativity, innovation, and collaboration.
Accommodations for Applicants with Disabilities
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information. We're committed to providing a fair and inclusive hiring process for reputed company applicants.
Los Angeles County Applicants
Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of reputed company despite stressful conditions; communicating effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and following reputed company federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputed company. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records.
Our Inclusive Culture
Our inclusive culture empowers Amazonians to deliver the best results for our customers. We're committed to creating a workplace that values diversity, equity, and inclusion. If you're passionate about learning and growth, and you're looking for a dynamic and collaborative work environment, we encourage you to apply for this exciting opportunity. Apply for this job