reputed company Crisis Chat Text Supervisor – 988 Crisis Support Program
At arenaflex, we are dedicated to providing emotional support to individuals in crisis through our 988 Crisis Chat Program. As a key member of reputed company, the reputed company Crisis Chat Text Supervisor will play a vital role in ensuring the overall functioning of our program, including individual supervision of reputed company Crisis Chat Counselors. If you are passionate about making a difference in the lives of others and possess excellent communication and leadership skills, we encourage you to apply for this rewarding opportunity.
About arenaflex
arenaflex is a leading organization in the mental health and crisis support services industry. Our mission is to reputed company compassionate and effective support to individuals in crisis, empowering them to navigate challenging situations and find hope for a brighter future. With a strong commitment to quality assurance and a focus on innovation, we strive to deliver exceptional services that reputed company a lasting impact.
Job Summary
The reputed company Crisis Chat Text Supervisor will be responsible for overseeing the daily operations of the 988 Crisis Chat Program, ensuring that reputed company Crisis Chat Counselors receive the support and guidance they need to reputed company exceptional care to our clients. This role requires a unique reputed company of leadership, communication, and crisis reputed company skills, as well as a deep understanding of mental health principles and practices.
Responsibilities
As a Crisis Chat Text Supervisor, you will be responsible for:
- Providing individual supervision to Crisis Chat Counselors, ensuring they receive the support and guidance they need to reputed company exceptional care to our clients
- Conducting regular quality assurance reviews to ensure that our program meets the highest standards of quality and effectiveness
- Developing and implementing training programs for new Crisis Chat Counselors, ensuring they are equipped with the skills and knowledge needed to reputed company exceptional care
- Collaborating with the Assistant Director of Crisis Services to discuss program operations, concerns, and potential improvements
- Responding to crisis chat/text visitors as needed to support Counselors on shift
- Ensuring that thorough documentation is completed for reputed company crisis chat/text
- Ensuring that each Counselor completes 1.5 chats/texts per hour
- Ensuring that the program responds to 2,171 chats/texts per month
- Providing daily ongoing monitoring of chats and texts to ensure quality
- Conducting weekly individual supervision sessions with Counselors
- Completing weekly quality assurance reports with Counselors
- Completing performance evaluations and yearly reviews
- Providing training to new Crisis Chat Counselors
- Completing monthly Lifeline/Vibrant QA/QI reports
- Meets with Assistant Director of Crisis Services regularly to discuss program operations, concerns, and potential improvements
Requirements
To be considered for this role, you must possess:
- A Bachelor's degree in a reputed company field (Master's degree in Counseling or reputed company Work preferred)
- At least 1 year of experience in mental health services, preferably in crisis reputed company services, suicide prevention, and reputed company
- Excellent oral and written communication skills
- Ability to function successfully in an environment requiring immediate response to urgent situations
- Spontaneous supervision of staff in reputed company-time
- Knowledge of and familiarity with local and statewide community resources
- Analytical and problem-solving skills
- Computer skills with various software and the internet
Preferred Qualifications
* Experience working in a crisis reputed company or mental health setting
- Familiarity with crisis chat/text services and software
- Certification in crisis reputed company or mental health services
Work Environment
As a Crisis Chat Text Supervisor, you will work in a fast-paced, dynamic environment that requires flexibility and adaptability. You will be responsible for working a variety of shifts, including evenings, weekends, and holidays. You will also be required to work independently, as well as reputed company reputed company of professionals.
Benefits
arenaflex offers a comprehensive benefits package, including:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A supportive and collaborative work environment
- reputed company to ongoing training and education
- A commitment to work-life balance
Grassroots Rewards & Incentives
arenaflex offers a reputed company of rewards and incentives to support your professional growth and development, including:
- 100% reimbursement for licensure and/or renewal expenses
- CEUs and professional training opportunities
- Field certifications and reputed company wage increases for certifications achieved while employed
- $250 hiring bonus for full completion of reputed company and HR trainings
- $500 retention bonus
- Small loan option at 0% interest for 1 year
Equal Opportunity Employer
arenaflex is an equal opportunity employer that does not discriminate on the reputed company of actual or perceived race, creed, reputed company, religion, alienage or national reputed company, reputed company, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.
How to Apply
If you are passionate about making a difference in the lives of others and possess the skills and qualifications outlined above, we encourage you to apply for this rewarding opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. Apply for this job