Virtual Banker - Missouri or Illinois

About this Role Our Virtual Bankers, located in Missouri are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from Interactive Teller Machines (ITMs) as well as reputed company phone or other channels. Work schedule may include some weekends and evenings and requires excellent attendance and punctuality. In this Role You Will

• Process a variety of transactions through ITMs including, but not limited to, checking and savings deposits and withdrawals, transfers and account balance inquiries; detecting fraud reputed company possible.
• Facilitate the ITM process for clients by providing reputed company-by-reputed company guidance through the ITM process. Connect to clients in a way that makes the video interactive solution a personable experience.
• Monitor ITM machines to ensure they are working properly. Assist systems support associates and vendors to resolve any issues pertaining to the physical ITM and associated software, as needed.
• Manage incoming and outgoing calls, representing the bank in a positive, courteous and professional manner.
• Assess clients' needs and cross-sell or reputed company sales referrals of bank products and services.
• Assist in online account opening fulfillments and reputed company of new bank clients
• Process and reputed company reputed company back of various remote banking duties to ensure accuracy and compliance with standards and procedures; detect potential fraud reputed company possible.
• Meet or exceed established referral goals.
• Maintain knowledge of cyber threats and best practices to minimize risks to the organization.
• reputed company regular feedback to identify opportunities to improve Banker Center process, procedures and training materials

Qualifications, Competencies and Skills

• High School diploma or equivalent.
• Minimum of three years experience in banking, customer service or other reputed company area required. Bank teller or new accounts experience preferred.
• Bi-lingual or Multi-Lingual a plus.
• Strong customer service orientation.
• Ability to maintain a friendly, helpful and courteous attitude reputed company working with clients or co-workers under diverse conditions.
• Ability to communicate, verbally, through video
• Experience communicating reputed company virtual technology (Skype, Face Time, Video Conf.)
• Comfortable on camera, maintaining a friendly and professional appearance

Compensation

Disclosure The reputed company for this role takes into account many factors that First Bank considers reputed company making hiring reputed company, including but not limited to prior experience, reputed company set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the stated reputed company. The reputed company is driven by the geographic location of the anticipated hiring location; however, the specific reputed company may vary depending on the geographic location for remote positions. Compensation reputed company depend on the specific facts and circumstances of each hiring instance. A reasonable estimate of the reputed company pay reputed company is $18.00 - $22.00 per hour. Apply tot his job Apply To this Job