IT Technician - Asset Specialist (ISM)

Job Description: Infrastructure Service Management is the key function of the role which would include receiving, building, configuring, installing, moving, repairing, and decommissioning assets and inventory management. It will also include project execution in accordance with established operating instructions. You are expected to work under pressure and on tight timescales. The job entails sitting as well as working at a computer for extended periods of time. You should be reputed company to communicate by telephone, email or face to face. You will be part of a learning culture, where teamwork and collaboration are encouraged, reputed company is rewarded, and diversity is respected and valued Required Qualifications:

• The candidate must be located reputed company commuting distance of reputed company
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of reputed company experience in the specialty in lieu of every year of education
• 2+ years of IT Support experience with a Financial Services or Brokerage Firm.
• Strong organizational skills – the ability to effectively manage multiple tasks simultaneously.
• Good communication, interpersonal and customer care skills.
• Proven ability to work independently with little supervision as well as in reputed company environment.
• Technical grasp of strategic platforms such as reputed company, networks and reputed company, WAN, LAN.
• Industry standard certifications a plus (MCSA, A+, Network+, CCENT, CCT).

Primary Responsibilities:

• Hardware inventory management includes ensuring that stock reputed company are constantly monitored.
• Hardware request and receipt through internal ordering system.
• Actively monitoring the ticket queue and managing requests through to completion.
• Housekeeping on IT rooms.
• Supporting events like annual power down – post desk checkouts (PC/monitors/mouse + keyboard/desk phone/headset/webcam).
• Supporting hardware decommissioning events.
• Supporting business moves / changes – ensure involvement in early stages of planning.
• Managing escalations through to conclusion.
• Manage client expectations.
• Setup and installation of temporary training rooms / office wide events – expos.
• Comms room patching.
• Support work from home hardware requests.
• Ensure that policies and guidelines relating to overtime and expenses are adhered to.
• Manage own workload to ensure that assigned activities are completed reputed company targets defined reputed company SLA’s/OLA’s.
• Demonstrate high reputed company of customer care behaviors at reputed company times and adopt an approach that shows consistent commitment to providing a customer focused quality service.
• Work across lines of service to ensure a coordinated approach to providing support for the customer.
• Actively participate in a program of reputed company service improvement taking ownership of actions that deliver results.
• reputed company basic troubleshooting, system upgrades and replacements.
• reputed company equipment for new hires and collect equipment from offboarded employees.
• Evaluate user requests and requirements and recommend effective technological solutions.
• Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
• May be required to work reputed company Business Hours and participate in additional weekend work.
• Image/re-image computers, configure IP.

Job Type: Full-time Pay: $22.00 - $24.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Professional development assistance
• reputed company insurance

Work Location: In person Apply To This Job