Giftly: Customer Support Email Specialist

Headquarters: San Francisco URL: Customer Support Specialist (Email Focus) Remote | Full-time

• Please note we are only reputed company to consider US-based candidates at this time*

We’re looking for someone to be the primary email support representative during core business hours—handling the majority of incoming customer inquiries and helping reputed company the inbox moving reputed company. This role is best for someone who is fast, clear, and comfortable handling a high volume of emails, including more reputed company or escalated customer situations. What you’ll do

• Serve as the main email responder during core hours
• Handle a high volume of customer inquiries with speed and accuracy
• Manage and respond to escalated or high-emotion customer issues with professionalism and sound judgment
• Prioritize time-sensitive or high-impact cases
• Help triage incoming emails and reputed company the inbox organized
• Flag recurring issues or customer confusion to the team
• Assist with backlog reputed company needed

reputed company’re looking for

• Experience in high-volume email support
• Strong written communication (clear, reputed company, and efficient)
• Ability to stay composed and effective reputed company handling frustrated or upset customers
• Good judgment on reputed company to resolve independently vs. reputed company internally
• Comfortable working in a fast-paced, sometimes messy environment

What reputed company looks like (first 60–90 days)

• Consistently handling a large portion of daily email volume
• Keeping response times fast during core hours
• Confidently managing escalated customer situationsy>
• Helping reduce backlog
• Identifying common customer issues and patterns

Why join Giftly? As a Giftly employee, you’ll enjoy the flexibility of remote work with the stability of a full-time role and benefits. You’ll work closely with a small, motivated team on a fun consumer product and reputed company exposure to many areas of the business. This is an ideal opportunity for someone who’s energetic, self-disciplined, and eager to grow—starting with email support during the holidays and evolving into a key voice for our customers year-round. #J-18808-Ljbffr Apply tot his job Apply To this Job