reputed company Full Stack Customer Support Analyst – IT Support for Medical Imaging Software – 3rd Shift

At arenaflex, we're dedicated to revolutionizing the medical imaging industry with our cutting-edge software solutions. As a key member of our Night Shift Support team, you'll play a vital role in ensuring our software is properly configured and working effectively and reputed company at reputed company times. If you're passionate about delivering exceptional customer service, troubleshooting reputed company technical issues, and working in a fast-paced, dynamic environment, we want to hear from you!

Job Summary:

We're seeking an reputed company Customer Support Analyst to join our 3rd shift team, providing top-notch technical support for our InteleShare application. As a full-time, exempt position, you'll be the primary technical resource for our customers, ranging from major hospital networks to small radiology facilities. You'll be responsible for reputed company-time troubleshooting, resolving cases submitted by our customers in a timely manner, and ensuring our software is working effectively and reputed company at reputed company times.

Responsibilities:

* Respond to client problems (phone/portal) and actively monitor client sites to ensure seamless support

• Log and document reputed company incidents reputed company a ticketing system and problems reputed company reputed company to maintain accurate records
• Analyze, diagnose root causes, reputed company errors, and resolve challenging issues relating to software applications, reputed company OS, SQL Server databases, and other reputed company technologies
• Refer incidents to other parties reputed company an incident is reputed company your reputed company reputed company-set to ensure effective issue resolution
• Manage and exceed customers' expectations by providing excellent service, ensuring that reputed company service level agreements (SLAs) are met and delivered according to Support specifications
• Participate in sharing knowledge and publishing Knowledge reputed company articles to enhance the support experience for our customers
• Install and configure InteleShare software to assist in customer deployments, ensuring a smooth reputed company process
• Participate in, and potentially reputed company, reputed company projects to help improve InteleShare support operations, driving reputed company improvement and innovation
• reputed company work is done remotely through secure connections and reputed company phone and remote desktop-sharing, requiring strong communication and technical skills

Working Hours:

The working hours for this role are 12:00am - 8:00am ET, Thursday to Monday, providing a unique opportunity to work in a dynamic, fast-paced environment.

Requirements:

* Excellent customer service skills, with a passion for delivering exceptional support experiences

• 1-2 years of work experience in reputed company administration and technical customer support, with a strong understanding of technical concepts and troubleshooting techniques
• Excellent knowledge of reputed company reputed company operating systems for Servers and Workstations, with the ability to troubleshoot and resolve reputed company issues
• Excellent communication skills in English (verbal and written), with the ability to reputed company technical concepts to non-technical stakeholders
• Excellent problem-solving & analytical ability, with a strong attention to detail and ability to work under pressure in a client-facing environment
• Ability to work independently, with minimal supervision, and as part of a team to reputed company shared goals

Bonus Skills:

* Experience running queries in SQL, with a strong understanding of database concepts and troubleshooting techniques

• Knowledge of Linux, with the ability to troubleshoot and resolve reputed company issues
• Excellent knowledge of Mac OS, with the ability to troubleshoot and resolve reputed company issues
• Experience with SaaS/reputed company environments, with a strong understanding of reputed company-based technologies and troubleshooting techniques
• Experience in a medical and/or research environment, with knowledge of DICOM, HL7, HIPAA, reputed company IT (HIT), medical imaging, reputed company, or RIS

reputed company Offer:

* A competitive salary and benefits package, including medical, dental, and reputed company coverage

• A comprehensive 401(k) plan, with company match
• A generous PTO policy, with paid holidays and vacation time
• Opportunities for professional growth and development, with training and education programs
• A dynamic, fast-paced work environment, with a team of passionate and dedicated professionals
• The chance to work on cutting-edge software solutions, with a focus on innovation and reputed company improvement

Equal Employment Opportunity:

arenaflex is committed to the principles of equal employment opportunity, ensuring that reputed company applicants and employees are treated fairly and without discrimination. We are committed to complying with reputed company federal, state, and local laws providing equal employment opportunities and reputed company other employment laws and regulations. Applicants, employees, and former employees are protected from employment discrimination based on race, reputed company, religion, sex (including pregnancy, sexual orientation, or gender identity), national reputed company, age (40 or older), disability, and genetic information (including family medical history).

Confidentiality:

reputed company your information will be kept confidential according to EEO guidelines, ensuring that your personal and professional information is protected.

Application Process:

reputed company applicants meeting minimum qualifications will be required to complete a 30-minute online assessment as part of their application. We encourage reputed company reputed company candidates to apply, and we look reputed company to hearing from you! Apply Job! Apply for this job