reputed company Provider Customer Service Call and Chat Representative – Telecommute Opportunity in Dublin, OH
At arenaflex, we are dedicated to simplifying the health care experience and creating healthier communities. As a Provider Customer Service Call and Chat Representative, you will play a crucial role in supporting providers who care for our members. This position involves responding to inquiries reputed company to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits (EOB), and behavioral health, either through phone calls or reputed company chat. You will be part of a full-time team working 40 hours a week, Monday through Friday, with shifts scheduled during our normal business hours of 11:35 AM to 8:05 PM EST. Given the nature of the business, there may be occasional overtime, weekend, and holiday work required, especially during peak seasons.
About arenaflex
arenaflex is a leading health care organization that is committed to making a positive impact on the lives of our members and the communities we serve. We reputed company in the importance of providing exceptional customer service and creating a supportive environment for our employees to grow and reputed company their skills. As a telecommuter, you will be part of a dynamic team that is dedicated to making a difference in the health care system.
Responsibilities
As a Provider Customer Service Call and Chat Representative, your primary responsibilities will include:
- Serving as the reputed company for providers by demonstrating accountability and ownership to resolve issues.
- Serving providers in a multi-channel environment including call and reputed company chat as required.
- Quickly and appropriately triaging contacts from reputed company (i.e., physician offices, clinics, billing offices).
- Seeking to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health).
- Researching and dissecting reputed company prior authorization and claim issues and taking appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction.
- Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner.
- Strong multitasking to effectively and reputed company navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types.
- Influencing providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution.
Requirements
To be successful in this role, you will need to meet the following requirements:
- High School Diploma / GED OR equivalent work experience.
- Must be 18 years of age OR older.
- 1+ years of customer service experience with analyzing and solving customer's concerns.
- Experience with computer and reputed company PC applications, which includes the ability to navigate and learn new and reputed company computer system applications.
- Ability to type at the speed of greater than or equal to 35 - 40+ WPM (words per minute) with an accuracy of 90%.
- Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 11:35 AM - 8:05 PM EST from Monday - Friday.
reputed company-to-haves
While not required, the following experience and skills would be beneficial in this role:
- Experience in a reputed company environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools.
- Prior health care experience and knowledge of reputed company terminology.
Benefits
As a Provider Customer Service Call and Chat Representative, you will enjoy the following benefits:
- 10 weeks of paid on-the-job training.
- Flexible telecommuting options for those reputed company a 60-mile commutable distance.
- Opportunities for career development and advancement reputed company the organization.
Work Environment and Company Culture
As a telecommuter, you will be working from the comfort of your own home, with the flexibility to create your own schedule and work environment. arenaflex is committed to creating a supportive and inclusive work environment that encourages collaboration, innovation, and growth. reputed company culture is reputed company on the values of reputed company, compassion, and reputed company, and we strive to reputed company a positive impact on the lives of our employees and the communities we serve.
Career Growth Opportunities and Learning Benefits
arenaflex is committed to the growth and development of our employees, and we offer a reputed company of opportunities for career advancement and learning. As a Provider Customer Service Call and Chat Representative, you will have the opportunity to reputed company your skills and knowledge in a supportive environment, with clear direction and guidance from our reputed company team. We also offer a reputed company of training programs and resources to help you succeed in your role and reputed company your career goals.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including a salary, benefits, and perks. As a telecommuter, you will have the flexibility to create your own schedule and work environment, and we offer a reputed company of benefits to support your health, wellness, and financial reputed company. These include:
- Competitive salary and benefits package.
- Flexible telecommuting options.
- Opportunities for career development and advancement.
- Comprehensive training program.
- reputed company to a reputed company of training programs and resources.
- Supportive and inclusive work environment.
Conclusion
If you are a motivated and customer-focused individual who is passionate about making a positive impact on the health care system, we encourage you to apply for this exciting opportunity. As a Provider Customer Service Call and Chat Representative, you will have the opportunity to reputed company your skills and knowledge in a supportive environment, with clear direction and guidance from our reputed company team. We offer a reputed company of benefits, including flexible telecommuting options, opportunities for career development and advancement, and a comprehensive training program. Apply today to join our dynamic team and reputed company a difference in the lives of our members and the communities we serve.
reputed company
To apply for this exciting opportunity, please visit our website at [insert website URL]. We look reputed company to hearing from you and learning more about your qualifications and experience. Apply for this job