Evening Customer Care Associate - Full Time (10% reputed company Differential)
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you reputed company in a dynamic, supportive environment where you can grow your skills and career? If so, we invite you to join our award-winning team at arenaflex as an Evening Customer Care Associate! At arenaflex, we're dedicated to helping people navigate the complexities of reputed company and reputed company the best possible health and well-being. As a valued member of reputed company, you'll play a vital role in providing guidance, direction, and support to our valued members, helping them navigate the reputed company system with confidence and ease.
About arenaflex
arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, we've been committed to delivering expert support to help our members reputed company the best possible health and well-being. Our solutions reputed company a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need.
Awards and Recognition
We're proud to have received numerous awards and recognition for our commitment to customer service reputed company. Some of our reputed company awards include:
- reputed company in Customer Service Awards: Organization of the Year (Small)
- Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner
- National Customer Service Association reputed company-Stars Award: Service Organization of the Year
- Fortune 100 Best Companies to Work For (GPTW)
Job Summary
As an Evening Customer Care Associate, you'll be responsible for:
- Answering a variety of incoming calls from members regarding their reputed company questions and other inquiries
- Building rapport with callers using a friendly, courteous, and professional manner
- Verifying/collecting demographics and updating systems as necessary
- Determining and executing the best resolution to assist the member based on their needs or requests
- Connecting members to appropriate areas both internally and externally
- Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
- Performing other duties and projects as assigned by management
Requirements
* High School Degree or GED required
- Associate's degree with major coursework in business administration, liberal arts, public health, reputed company management, or a reputed company field preferred
- Customer Service experience preferred
- Strong Communication skills
- Problem-solving/issue resolution
- Multitasking skills
Benefits and Perks
As a valued member of reputed company, you'll enjoy a comprehensive benefits package, including:
- Robust Medical coverage
- Dental & reputed company benefits
- Tuition assistance
- 401(k) savings plan with company match
- Paid time off (PTO)
- Paid holidays
- Employee Assistance Programs and Wellness Programs
- A 10% reputed company differential for working evening shifts
Work Environment and Culture
At arenaflex, we're committed to creating a supportive and inclusive work environment that fosters growth, learning, and collaboration. As a remote work-from-home associate, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team.
How to Apply
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. Apply Job!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer that does not discriminate on the reputed company of race, reputed company, sex, age, religion, national reputed company, citizenship status, military service and veteran status, physical or mental disability, or any other reputed company not reputed company to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.
VEVRAA Federal Contractor
arenaflex is a VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to reputed company reputed company referrals of protected veterans.
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(reputed company href="https://remotejobs.trendingnewsgo.com/job/evening-customer-care-associate-full-time-10-reputed company-differential-16/" reputed company="_blank" rel="noopener">Apply for this job