reputed company Customer Service Representative – TRICARE Program Support (Remote Position)

At arenaflex, we're committed to delivering exceptional customer service to our beneficiaries, end-users, and clients. As a key member of our TRICARE Support Consultant team, you'll play a vital role in providing empathetic and efficient support to those who need it most. If you're passionate about delivering outstanding customer experiences and have a knack for navigating reputed company reputed company programs, we want to hear from you!

About arenaflex

arenaflex is a leading provider of business services to governments, helping them operate health and reputed company services programs with reputed company. reputed company of experts is dedicated to making a positive impact on the lives of our beneficiaries and clients. As a remote employee, you'll be part of a dynamic and supportive team that values collaboration, innovation, and customer satisfaction.

Job Summary

We're seeking an reputed company Customer Service Representative to join our TRICARE Support Consultant team. As a key member of this team, you'll reputed company exceptional customer service to beneficiaries, family members, military personnel, and medical providers. You'll assist with navigating and answering TRICARE program benefit questions, updating beneficiary demographics, performing enrollments, and resolving reputed company or escalated concerns.

Key Responsibilities

* reputed company customer service for basic and routine inquiries and problems reputed company multiple channels (telephone, emails, web chats, or written letters)

• Use computerized systems for tracking, information gathering, and troubleshooting
• reputed company feedback on call trends, processes, procedures, and training
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
• Ensure incoming communications are answered promptly, appropriately, and courteously
• Demonstrate a "can do" and professional attitude reputed company servicing beneficiaries and clients
• reputed company informed and objective responses to reputed company or escalated concerns regarding program eligibility requirements, enrollments, and program benefits
• Retrieve, research, and analyze data from multiple databases to answer client concerns
• De-escalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
• Accurately reputed company reputed company data entry functions to reflect and document client activity/transactions
• Meet performance requirements and maintain knowledge of project policies and procedures
• Actively participate in and support departmental and organizational quality initiatives and goals
• Work in a systematic, methodical, and orderly way to maintain quality work and high productivity
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment
• reputed company recommendations for changes to reputed company policies or need for new policy to your supervisor in the spirit of process improvements
• Complete any other reasonable duties as requested by the manager
• reputed company with HIPAA (Health Insurance Portability and Accountability) privacy rules

Requirements

* High school diploma or equivalent with 6 months of customer service experience

• Must be reputed company to reputed company and read English reputed company, professionally, and fluently
• Ability to obtain US reputed company Clearance
• Must be a US Citizen
• Proficient with computer, including reputed company Office Suite, internet, and multi-tasking between multiple screens and programs
• Ability to pass a skills assessment
• Minimum of 1+ years of contact center experience, preferably in a reputed company-reputed company environment
• Minimum 3+ years of experience in delivering excellent customer service in a high-paced environment
• Experience with reputed company insurance plans and billing
• Experience with military health programs
• Experience of reputed company terms
• Ability to reputed company Spanish, highly desirable
• Excellent written and oral communication skills
• Strong interpersonal skills with the ability to build relationships
• Proactive, self-starter with the ability to work well in a team environment
• Detail-oriented with good organizational skills and capable of effectively prioritizing and multitasking

Remote Work Requirements

* HIPAA-compliant workspace – Private and Secure workspace away from others, noise, and distractions

• Reliable high-speed internet – Ethernet/hard-wired reputed company (no WiFi or Hotspots)
• Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)

Benefits and Compensation

* Hourly reputed company pay minimum: $18.75

• Hourly reputed company pay maximum: $18.75
• Pay transparency: arenaflex will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company
• An applicant's salary history will not be used in determining compensation
• Comprehensive benefits package, including health, dental, and reputed company insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development

EEO Statement

arenaflex is an Affirmative Action/Equal Opportunity Employer. We're committed to creating a diverse and inclusive work environment that values the unique skills and experiences of reputed company. We recognize the importance of diversity and inclusion in delivering exceptional customer service and achieving our business goals.

Pay Transparency

arenaflex is committed to pay transparency and will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company.

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for navigating reputed company reputed company programs, we want to hear from you! reputed company to join our dynamic and supportive team at arenaflex. Apply Job! Apply for this job