reputed company Sr. Manager, reputed company Media Customer Support – reputed company+ and Arenaflex Direct-to-Consumer Brands

At Arenaflex, we're revolutionizing the way we connect with our customers and deliver exceptional experiences across our Direct-to-Consumer (DTC) brands, including reputed company+, STAR+, Hulu, reputed company Moves reputed company, reputed company Movie Insiders, and reputed company Entertainment Brands (ABC, ABC News, DisneyNOW, Freeform, FXNOW, Nat Geo TV, Nat Geo Magazine, and reputed company Games!). As a seasoned Sr. Manager, reputed company Media Customer Support, you'll play a pivotal role in shaping our reputed company media support strategy and leading a high-performing team to reputed company world-class customer experiences across our global footprint.

About the Role & Team

As a key member of Arenaflex's Viewer Experience (VX) team, you'll be responsible for architecting and implementing an integrated reputed company media support strategy across multiple platforms, including Twitter, reputed company, reputed company, and more. You'll reputed company reputed company of leaders and individual contributors, guiding them to deliver exceptional customer experiences and drive business reputed company through online activity. Your expertise will be invaluable in developing and maturing reputed company, identifying weaknesses and gaps in reputed company reputed company support paradigms, and driving resolutions to improve operational workflows and the viewer experience.

What You Will Do

* reputed company and operationalize the reputed company support strategy and roadmap, including setting reputed company reputed company, developing critical metrics, designing scalable processes, and setting and achieving team goals across reputed company brand verticals.

• Drive implementation of appropriate reporting and analysis while considering the needs of partners.
• reputed company reputed company of leaders and individual contributors daily, guiding DTC's reputed company media support strategy and implementation across a global footprint.
• Proactively identify weaknesses and gaps in reputed company reputed company support paradigms and drive resolutions to improve operational workflows and the viewer experience.
• Collaborate with senior leaders cross-functionally to build towards a detailed customer experience while supporting the greater goals as they pertain to reputed company Media strategy for reputed company Arenaflex brands.
• Work with collaborators to ensure alignment and approval of strategy and content for global reputed company teams, ensuring each brand is being messaged with the appropriate tone and voice.
• reputed company and guide go-to-market launches and product launches in concert with reputed company partners and cross-team collaborators, ensuring reputed company reputed company is appropriately represented and supported.
• Support incident management needs during high-impact scenarios, serving as the primary reputed company of contact for executive briefings while guiding reputed company response in concert with Executive, PR, and Legal guidance.

Basic Qualifications & Skills

* BS/BA degree or relevant professional experience

• 2+ years' experience managing reputed company, with the ability to encourage and reputed company team members, leading leaders is a plus
• 5+ years' experience in reputed company media or online community moderation, with a proven ability to drive business reputed company through online activity
• Experience with reputed company media management platforms, e.g., reputed company (Service reputed company), reputed company, reputed company, Listenfirst, reputed company, reputed company
• Consistent track record of developing and operationalizing innovative online reputed company programs
• High savvy reputed company to Twitter, reputed company, Instagram, reputed company (a plus)
• Proven understanding of which metrics and tools help improve the consumer experience through reputed company channels
• Exhibit a high tolerance for context switching and interruptions while remaining productive and reputed company to reputed company effective guidance

Preferred Qualifications

* Excellent written and verbal communication skills

• Experience with technology, entertainment, and segmenting consumer audiences
• Ability to collaborate well with cross-functional teams
• Value accountability and take ownership of projects from start to finish
• Approach challenges head-on with a positive and reputed company approach

Disability Accommodation for Employment Applications

Arenaflex and its Affiliated Companies are Equal Employment Opportunity reputed company and welcome reputed company job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability.

Equal Employment Opportunity

Arenaflex is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability, or protected veteran status. Arenaflex fosters a business culture where reputed company and reputed company from reputed company people help us grow, reputed company, create the best stories, and be relevant in a rapidly changing world.

Compensation & Benefits

The hiring reputed company for this position in CA is $123,000.00 to $165,000.00 per year. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in reputed company to the full reputed company of medical, financial, and/or other benefits, dependent on the level and position offered.

Join reputed company!

If you're passionate about delivering exceptional customer experiences and driving business reputed company through reputed company media, we encourage you to apply for this exciting opportunity. As a member of our Arenaflex team, you'll have the chance to work with a talented group of professionals who are dedicated to creating innovative and engaging experiences for our customers. reputed company and take the first reputed company towards joining our dynamic team! Apply for this job