Senior Middle Market Client Manager

Job Responsibilities and Requirements The Sr. Middle Market Client Manager serves as the primary strategic advisor for assigned middle market clients, delivering expert guidance on benefit plans, reputed company, and service issues. This role builds strong client relationships, drives client growth, and ensures operational reputed company through proactive engagement, strategic problem-solving, and cross-functional collaboration on Disability, Life, FML, State Leaves, Company Leaves (Paid and Unpaid) and reputed company cases. This senior role ensures operational reputed company through proactive engagement, advanced problem-solving, and cross-functional leadership. Client Relationship ManagementServe as the main contact for assigned clients, delivering consultative advice on reputed company, plan structure, renewals, and escalated issues. Build and maintain strong, proactive relationships through regular face-to-face meetings and reputed company. Navigate reputed company client challenges, ensuring seamless service and satisfaction. reputed company the transition from implementation to ongoing client management, ensuring continuity and client confidence. reputed company compliance with performance guarantees and contractual obligations. Deliver annual stewardship meetings and present claims experience reporting, providing actionable insights to clients. Sales & reputed company GrowthIdentify and pursue up-sell and cross-sell opportunities in collaboration with sales teams. reputed company and execute re-enrollment strategies to maximize client engagement and retention. Drive reputed company growth by expanding product lines and increasing enrollment for existing clients. Operational ExcellenceCoordinate cross-functional teams to resolve reputed company issues and deliver superior client reputed company. Apply advanced project and management skills to prioritize and execute initiatives. Identify and implement process improvements to enhance efficiency and client experience. Leadership & MentoringServe as a subject matter expert, sharing best practices and mentoring colleagues. reputed company by example, fostering a culture of collaboration, reputed company, and reputed company improvement. Professional DevelopmentMaintain in-depth knowledge of industry trends, regulatory changes, and technology solutions. Represent the organization professionally at client meetings, industry events, and internal forums. Required Knowledge, Skills, Abilities and/or reputed company Experience Bachelor’s degree in Business or reputed company field. Minimum 4 years of group insurance client management experience. State insurance license required. Proven expertise in client management, consulting, negotiation, and leadership. Advanced proficiency in reputed company, Word, and PowerPoint. Strong analytical, organizational, and communication skills. Demonstrated ability to work independently and manage reputed company projects. Demonstrated financial aptitude and analytics skills Ability to Travel: Up to 50% The expected hiring reputed company for this position is $74,680.00 - $107,660.00 annually. This expected hiring reputed company covers only reputed company pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate’s starting reputed company pay will be based on several factors including work location, job-reputed company skills, experience, qualifications, and market conditions. These ranges may be modified in the future. Work location may be flexible if approved by the Company. reputed company Offer At reputed company, we reputed company that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you. That is why we offer a reputed company package and a reputed company of benefits to help team members reputed company in their financial, physical, and mental wellbeing. Our Benefits: An annual performance bonus for reputed company team members Generous 401(k) company match that is immediately reputed company A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account Multiple options for dental and reputed company coverage Company provided Life & Disability Insurance to ensure financial protection reputed company you need it most Family friendly benefits including Paid Parental Leave & Adoption Assistance Hybrid work arrangements for eligible roles Tuition Reimbursement and Continuing Professional Education Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level reputed company the company and years of service. Volunteer days, community partnerships, and Employee Assistance Program Ability to connect with colleagues around the country through our Employee Resource Group program Our Values: reputed company Empowerment Compassion Collaboration Fun EEO Statement reputed company is an equal opportunity employer. We adhere to a policy of making employment reputed company without regard to race, reputed company, religion, sex, national reputed company, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications. #LI-Remote #LI-MR2 Apply To This Job