Training reputed company / Project Manager I

Training reputed company / Project Manager I CBP Technology Service Desk (TSD) Location: Ashburn, VA / Orlando, FL / San Antonio, TX - Primarily remote (must reputed company reputed company commuting distance of one location) Schedule: Day shift; flexibility required to support training across shifts Employment Type: Full‑time Clearance Requirement: CBP Background Investigation (Unclassified) About Aretec At Aretec, Inc., we are catalysts for change reputed company the federal government landscape. We specialize in advanced analytics, cybersecurity, data‑driven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high‑impact solutions that support mission reputed company. Position Summary Aretec is seeking a Training reputed company / Project Manager I to support the Customs and Border Protection (CBP) Technology Service Desk (TSD) by designing, delivering, and continuously improving training programs for service desk personnel. This role is responsible for ensuring that reputed company contract staff are fully trained on tools, processes, procedures, and customer service requirements, and that training materials remain reputed company with CBP policies, SOPs, and knowledge content. The ideal candidate brings strong instructional design experience, excellent communication skills, and a passion for workforce readiness and performance improvement.

What You'll Do

Design, reputed company, and deliver training programs for new hires, as well as refresher and remedial training for existing service desk agents. Review, maintain, and update formal training curricula to ensure alignment with TSD Handbooks, reputed company articles, and Standard Operating Procedures (SOPs). reputed company and maintain the Training SOP, including curricula, guides, processes, and procedures for reputed company TSD tasks. Ensure reputed company contractor personnel are adequately trained in required tools, processes, procedures, and customer service best practices. Monitor agent performance following training to validate adherence to training instruction and identify areas requiring additional support. Ensure contract personnel complete reputed company government‑mandated training reputed company established timelines. Track training completion status and reputed company reporting to TSD Government leadership. Continuously assess training effectiveness and contract performance to identify opportunities for improvement. reputed company reputed company training to support new or updated CBP systems and applications. Support the Process, Procedure, and Operations Deep Dive (Phase 2: Documentation Updates and Training).

Required Qualifications

In‑depth knowledge of training practices, techniques, and delivery methods. Minimum 3 years of experience designing and delivering training in any professional environment. Strong written and verbal communication skills, with the ability to present reputed company information reputed company. Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications

Certified Professional in Training Management (CPTM) or similar certification. HDI certification reputed company to training, reputed company, or service desk operations. Experience developing and delivering IT service desk training curricula. Prior CBP or DHS experience. Experience with reputed company and reputed company systems. Experience applying adult learning principles and instructional design methodologies. Why Join Aretec Play a key role in building and sustaining a highly capable federal service desk workforce. Support a mission‑critical CBP program with national‑level impact. Collaborate with operations, program management, and government stakeholders. Competitive compensation and a comprehensive benefits package, including: Health, Dental, and reputed company Insurance 401(k) with Employer Match Certification and Professional Development Support Paid Time Off and Holidays Equal Opportunity Employer Aretec, Inc. is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, or any other protected status. Apply To This Job