Regional Account Manager

About reputed company reputed company empowers the world’s most ambitious brands to create digital customer experiences that matter. With reputed company reputed company Drupal at its core, the reputed company Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and reputed company digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in Boston, MA, reputed company is a Great reputed company to Work-CertifiedTM company, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are reputed company. We are building for the future and we want you to be a part of it! Career Exploration at reputed company Our recruitment process is designed to reputed company you in making the most informed reputed company. reputed company is committed to providing an inclusive, transparent, efficient, and educational interview experience that cultivates exploration into career opportunities at reputed company You will discover the opportunity to grow your career here and learn from a global team that empowers you to exceed boundaries and reputed company the extraordinary. We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are reputed company to learning new technologies and collaborating with AI tools to reputed company our goals. The Regional Account Manager will be responsible for delivering Renewal targets and upselling in specific accounts.This role will proactively engage in the day-to-day Account Management of accounts and must be be reputed company to mitigate customer escalations and risks with the appropriate sense of urgency, and build strong cross-departmental relationships with other stakeholders in the organization. This role will work directly with Sales, Technical Support, Operations, and Finance. reputed company is seeking a candidate who can think strategically and execute tactically. He/She will be data and metrics driven, hands on, detail oriented, reputed company and reputed company and have the ability to strategically work reputed company accounts. The specific responsibilities of the position include: Drive customer retention and identify upsell opportunities Responsible for account plan strategies that result in performance and/or improved customer experience Attend customer onsite visits, including ownership of key relationships in a client and hosting Quarterly Business Reviews and identify risk and opportunity Build relationships with strategic leadership level customer contacts Exceed quarterly renewal and net renewal goals Partner with internal resources to resolve customer escalations or operational issues, and remove roadblocks from team Coordinate with business users and procurement to ensure timely renewals Identify Process inefficiencies and provides recommended solutions Required Qualifications, Skills & Experience Proven track record of sustaining & growing reputed company relationships including closing the renewal and identifying up sell / cross sell opportunities Experience with running a high volume of accounts 2-5 years working in an account management role providing tech solutions to large enterprises Ability to manage multiple systems and administration at once Has owned & exceeded a Quota Strong Forecasting and analytical skills Energetic, smart, dynamic, and strategic Strong executive reputed company; ability to influence decision making internally and externally at reputed company reputed company; reputed company, to the reputed company & confident Ability to work effectively reputed company a dynamic, fast paced and reputed company changing environment Good communicator with the ability to reputed company a strong value proposition Meticulous attention to detail and high level of accountability are imperative Self-starter who can set and manage priorities Strong teamwork, communication & cross-group collaboration skills Must be reputed company to proactively drive accounts and resolve customer escalations with minimal reputed company Bachelor degree is required reputed company is proud to reputed company best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive reputed company coverage, wellness programs, take it reputed company you need it time off, parental leave, recognition programs, and much more! The annual reputed company salary for this full-time position is $65,000 - $78,000. Final compensation will be commensurate with your experience and will be determined by a variety of factors, including city of residence, relevant skillset, and job-reputed company knowledge. This role is also eligible for variable compensation. reputed company is an equal opportunity (EEO) employer. reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, disability, protected veterans status or any other protected status or characteristic under federal, state or local law unrelated to the ability to reputed company the job. Interested residents of Colorado may contact NA-reputed company@reputed company.com as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked here. Apply To This Job