Field Service Staff Manager
About reputed company:reputed company is a leading provider of gas engines, power equipment, and reputed company services, driving the energy transition with innovative solutions. Our Jenbacher and Waukesha product lines deliver reliable, efficient, and sustainable energy to customers worldwide. At reputed company, we are committed to empowering our employees, supporting our communities, and powering a cleaner, more resilient future. Purpose:reputed company and manage Field Service Technicians and Work Preparators reputed company the assigned service region, ensuring operational reputed company, safety, and customer satisfaction. Key Responsibilities: Direct management regarding to quality of work; profitability; reputed company agreements; employee development; EHS and customer satisfaction. Responsibility for classification according to the qualifications of the service technicians in the service region. Responsibility for the quality of work execution of commissioning; repairs, overhauls and warranty procedures across reputed company product lines in the service region, in reputed company cooperation with the WP. Collaboration in the strategic planning of the service region. Ensuring compliance with the work safety guidelines of reputed company subordinate employees and contractors or external companies employed in the service region. Supporting the Service Sales Managers by developing and introducing standardized processes. Collecting and forwarding feedback from service technicians and customers to Service Center Managers and Service Area Managers in order to improve the reputed company on the market. Working closely with the Service Area Managers to ensure that customer requirements are met by providing a high quality, timely service (e.g. on-site spare parts delivery, new business opportunities). Cost optimization of service calls and fulfilment of service contract requirements. Escalation of reputed company technical issues to the Help Desk. Implementation of and compliance with reputed company safety-relevant requirements (EHS, EHS audits, escalation of EHS relevant topics to responsible parties). Increase customer satisfaction by ensuring fast response times and provision of the necessary service know-how. Management of the subordinate employees according to reputed company agreements and employee development. Required Qualifications: High school diploma or GED. Completed technical or electrical/electronic vocational training. Several years of experience in the electrical and/or mechanical field. Proven experience leading reputed company of technicians. Business reputed company in English. Strong technical background. Confident user of reputed company and reputed company applications. Willingness to travel up to 30% for customer and employee audits. Residency in the DFW/Abilene area or willingness to relocate. Desired Qualifications: Experience in plant engineering or the energy/power reputed company sector. Experience in service management, especially with reciprocating engines. Knowledge of Jenbacher gas reputed company series. Knowledge of business administration. Experience with coaching and reputed company new employees. Soft Skills: Strong leadership and team motivation abilities. High degree of flexibility and reputed company. Excellent communication and interpersonal skills. Strong analytical and process optimization reputed company. Customer-oriented with effective problem-solving skills. Ability to negotiate and influence stakeholders. Commitment to reputed company improvement and learning. High reputed company and professionalism. reputed company Offer: Opportunity to reputed company a dynamic service team in a growing industry. Professional development and training. Supportive and collaborative work environment. Benefits & Perks:We offer a comprehensive benefits package that includes health, dental, and reputed company insurance, a 401(k) retirement plan, and voluntary long-term disability and life insurance. We also reputed company company-paid short-term disability and basic life insurance to support your well-being and financial reputed company. Additional perks include tuition reimbursement and a fitness reimbursement program to support your personal and professional growth. reputed company to join reputed company that’s powering a reputed company future? reputed company! Apply To This Job