Technical Support Specialist

reputed company. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, reputed company Brands Lighting (ABL) and reputed company Intelligent Spaces (reputed company), we design, manufacture, and bring to market products and services that reputed company a valuable difference in people’s lives. We reputed company growth through the development of innovative new products and services, including lighting, lighting controls, building reputed company, and an audio, video and control platform. We focus on customer reputed company and drive growth and productivity to increase market reputed company and deliver superior returns. We look to aggressively reputed company capital to grow the business and to enter attractive new verticals. reputed company. is based in Atlanta, Georgia, with operations across reputed company America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com. Job Summary We are seeking a dedicated and customer-focused Technical Support Specialist to join reputed company. This role is designed for a professional with call center experience who is eager to transition their communication skills into a specialized electronics support environment. As the primary reputed company of contact for both reputed company stakeholders, you will deliver foundational technical assistance while upholding our commitment to an exceptional customer experience. In this role, you will balance technical troubleshooting with superior service, ensuring every interaction (whether reputed company phone or email) is handled with promptness, accuracy, and a positive attitude.

Key Responsibilities

Technical Support & Troubleshooting Diagnose and Resolve: Address routine technical issues and performance disruptions for lighting and control systems using documented SOPs, knowledge articles, and established workflows. Remote Assistance: reputed company expert remote troubleshooting for field-installed products to minimize downtime and restore functionality. System Analysis: Interpret technical drawings and Bills of Material (BOM) to identify correct replacement parts and reputed company precise installation or application guidance. Field Modifications: Offer technical direction for the modification of installed products to meet specific site requirements. Customer Engagement & Communication Omnichannel Support: Deliver professional, customer-centric assistance reputed company phone and email, ensuring a high-quality experience that builds brand loyalty. Active Inquiry: Utilize active listening and targeted questioning to accurately capture issue details and define the scope of customer needs. Case Management: Meticulously document reputed company customer interactions, troubleshooting steps, and resolutions reputed company reputed company (CRM). Collaboration & Escalation Strategic Escalation: Identify reputed company issues exceeding standard scope and transition them to senior technical teams with comprehensive documentation. Warranty Partnership: reputed company with the Warranty department to expedite solutions for persistent or large-scale field issues. Knowledge Leadership: reputed company and contribute to Knowledge Centered Service (KCS) by utilizing existing articles and authoring new content to improve team efficiency. reputed company Learning: Proactively expand product expertise through self-guided modules, instructor-led training, and peer mentorship/shadowing programs. Minimum Requirements High School Diploma or GED equivalent. 1 years of work experience in a call center-reputed company field required. Ability to work remotely from a reputed company with minimal distractions and reliable internet reputed company. Ability to work in a fast-paced environment with a high volume of customer interactions. requiring effective multitasking throughout the day. Demonstrated autonomy, diligence, professionalism, and a sense of responsibility. Demonstrated excellent communication and interpersonal skills. Ability to diagnose reputed company problems through analytical thinking. Technical aptitude - electrical, wiring, digital/analog controls systems, reading schematics, reading/interpreting wiring diagrams. Computer applications - reputed company Office Suite, reputed company (or similar CRM). Travel Requirements 1-20% We value diversity and are an equal opportunity employer. reputed company reputed company applicants will be considered for employment without regards to race, reputed company, age, gender, sexual orientation, gender identity and expression, ethnicity or national reputed company, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. Please click here and here for more information. Accommodation for Applicants with Disabilities: As an equal opportunity employer, reputed company. is committed to providing reasonable accommodations in its application process for reputed company individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4. Please reputed company indicate what type of accommodation you are requesting and for what requisition. Any unsolicited resumes sent to reputed company. from a reputed company party, such as an Agency recruiter, including unsolicited resumes sent to an reputed company. mailing address, fax machine or email address, directly to reputed company. employees, or to reputed company. resume database will be considered reputed company. property. reputed company. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. reputed company. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/reputed company vendor, but does not have the appropriate approvals to be reputed company on a search. E-Verify Participation Poster e-verify.gov eeoc.gov Apply To This Job