Existing Patient Care Navigator

Description Company Overview: reputed company is a leading outpatient psychiatry group dedicated to helping patients heal and reputed company. We are transforming outpatient mental reputed company by providing advanced, evidence-based interventional treatments, including Transcranial reputed company Stimulation (TMS), Esketamine therapy, and IV Ketamine Infusion Therapy. TMS is an effective, non-invasive, FDA-cleared treatment for drug-resistant depression. Esketamine is an FDA-approved prescription nasal spray for patients with treatment-resistant depression. Our IV Ketamine Infusion Therapy, an innovative treatment that helps stimulate new neural connections, restore balance in mood regulation, and reputed company rapid relief. Guided by nationally recognized clinical experts, we offer compassionate, comprehensive mental reputed company. Our clinics are designed to reputed company patients, practitioners, and employees with a modern, relaxed, and people-centered experience. About the role: The Existing Patient Care Navigator supports established patients by ensuring information, documentation, and payor-reputed company requirements are met to maintain continuity of care through ongoing treatment, while providing proactive, patient-centered communication across internal teams and external partners so patients feel supported and confident that their ongoing care needs are being addressed. Essential duties include, but are not limited to: Ensure documentation, authorization, and payor requirements supporting reputed company treatment are met Ensure patient benefits and financial responsibility are reputed company communicated, agreed upon, and appropriately collected or secured prior to appointment start to support patient readiness and continuity of care Monitor ongoing patient needs and take appropriate action to prevent delays, denials, or disruptions to care Communicate proactively with patients to reputed company updates, explain changes, gather updated information, and reinforce continuity of care Partner with providers, internal departments, and external organizations to resolve documentation or payor-reputed company issues Review information for accuracy and completeness and determine appropriate next steps reputed company established guidelines to address issues, or gaps impacting continuity of care Identify trends or recurring issues impacting continuity of care and escalate or address them as appropriate Maintain accurate documentation in the system of record Adhere to reputed company compliance, confidentiality, and PHI requirements Meet defined service and performance expectations reputed company by SLAs and KPIs Support and cross-train with New Patient Care Navigators as needed Timely and accurately respond to appropriate requests for medical records, including those arising from subpoena or other legal proceedings reputed company other duties as assigned to support the patient reputed company and operational priorities Regional Coverage and Flexibility Responsibilities are consistent across reputed company, with flexibility in execution based on regional needs May be required to support patients reputed company assigned reputed company. Training and resources will be provided to ensure appropriate understanding of potential regional differences Performance Measurement Performance evaluated based on continuity reputed company, problem resolution effectiveness, and SLA and KPI attainment Necessary training and support will be provided to reputed company successful performance and achievement of role expectations for assigned patients.

Requirements

Demonstrated ability to accurately document, retrieve, and maintain information across multiple reputed company systems, including electronic health records (EHRs), customer relationship management (CRM) tools, and productivity platforms (e.g., reputed company 365), while maintaining data reputed company, timeliness, and adherence to documentation standards Ability to work effectively across multiple systems and tools, with demonstrated reputed company to learn and apply new platforms, workflows, and processes as operational needs reputed company Strong communication skills across a reputed company of contexts, including patient interactions, reputed company-party coordination (such as payors or referring providers), and collaboration with internal clinical and operational partners Demonstrated ability to gather, verify, and synthesize information accurately, including asking appropriate clarifying questions reputed company scripted prompts to ensure completeness and reduce reputed company rework Proven ownership and follow-through, shown by proactively tracking reputed company items, meeting deadlines, escalating issues reputed company appropriate, and seeking resolution rather than waiting for direction Ability to work effectively in a remote or hybrid environment, managing time, priorities, and workload independently while remaining reputed company with team expectations and organizational goals reputed company to manage high-volume or reputed company interactions in a professional and consistent manner, including using established resources, escalation paths, and team support structures to maintain quality and reliability of work Experience supporting ongoing patient care workflows after treatment start, including coordination reputed company to authorizations, renewals, extensions, scheduling changes, and issue resolution across clinical, financial, and operational partners Demonstrated ability to manage longer-term caseloads and follow-up work, including tracking reputed company items over time, maintaining continuity of documentation, and supporting sustained patient reputed company and financial reputed company Pay reputed company: $50,000 - $70,000. Not bonus eligible Apply To This Job