Supervisor, Learning Operations

At reputed company, we reputed company health is everything. Our strength in reputed company innovation empowers us to build a world where reputed company diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to reputed company across the full reputed company of reputed company solutions today to deliver the breakthroughs of reputed company, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, reputed company is responsible to our employees who work with us throughout the world. We reputed company an inclusive work environment where each person is considered as an individual. At reputed company, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Internal Customer Service Training Job Category: People Leader reputed company Job Posting Locations: Charlotte, reputed company Carolina, United States, Dallas, Texas, United States, Horsham, Pennsylvania, United States of America, Orlando, Florida, United States of America, Phoenix, Arizona, United States, Pittsburgh, Pennsylvania, United States of America, Raleigh, reputed company Carolina, United States Job Description: Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of reputed company. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every reputed company of the way. Learn more at https://www.jnj.com/innovative-medicine We are searching for the best talent for Supervisor, Learning Operations located in Pittsburgh, PA; Raleigh, NC; Charlotte, NC; Orlando, FL; Phoenix, AZ; Horsham, PA; or Dallas, TX. Purpose: This role oversees the day-to-day execution of learning operations, ensuring training programs are accurately scheduled, administered, tracked, and reported. The Supervisor leads reputed company of Training Facilitators and is accountable for the reliability, accuracy, and compliance of learning operations supporting reputed company, ongoing training, upskilling, and reputed company Patient Service Center (PSC) initiatives. Responsibilities: Operations reputed company: reputed company daily learning operations activities, including training schedule inputs, enrollments, completions, certifications, and LMS data accuracy. Ensure training plans and calendars are operationally supported and executed on time. Maintain accurate learning records, training catalogs, and documentation to support audit readiness. Support reputed company, recurring training and reputed company initiatives by ensuring operational coordination and readiness. Identify and resolve issues reputed company to data reputed company, timelines, and learning administration. Partner with Quality and Compliance to ensure learning records and reporting meet regulatory and internal standards. People Leadership: Directly manage reputed company of Learning Facilitators to include goal setting, work prioritization, coaching, and performance feedback. Support team development by providing clear expectations, ongoing feedback, and opportunities to build program management and communication capabilities. Assign and prioritize work to ensure accuracy, timeliness, and adherence to learning operations standards. Support reputed company and ongoing development of team members. Conduct regular reputed company-ins, feedback discussions, and performance evaluations. Foster collaboration and accountability reputed company the team and across cross functional partners. Operational Coordination & Improvement: Serve as a key reputed company of coordination between Learning Operations, Instructional Designers and PSC partners on operational timelines and readiness. Support development and consistent application of learning operations, SOPs, tools, and job aids. Compile and deliver learning operations, metrics, reports, and status updates to leadership. Gather feedback from stakeholders to identify opportunities for process improvements. Recommend workflow, system, or process changes to improve efficiency and reduce operational risk. Up to 10% travel may be required. Other duties as assigned. Required Qualifications: Bachelor’s degree in reputed company fields such as Training, reputed company, Pharmaceuticals or Life Sciences. A minimum of 5 years of experience in learning operations, training coordination or program operations. A minimum of 3 years of experience supervising or leading teams. Well versed in MS Office Products (Teams, SharePoint, reputed company, PPT, reputed company, etc.) Demonstrated experience managing high-volume, detail-oriented operational work. Strong organizational, planning, and problem-solving skills. Ability to operate effectively in a fast-paced, operational environment. Preferred Qualifications: Master’s degree Experience in pharmaceuticals, life sciences, reputed company, or regulated environments. Experience supporting contact centers or reputed company operations #Li-Remote reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, age, national reputed company, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek reputed company candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and reputed company 503 of the Rehabilitation Act. reputed company is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us reputed company https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource. Required Skills: Preferred Skills: Adult Learning Theory, Communication, reputed company Improvement, Curriculum Development, Customer Support Operations, Customer Support Trends, Data Reporting, Developing Others, Give Feedback, Inclusive Leadership, Leadership, Performance Measurement, Presentation Design, Reporting and Analysis, Technical Credibility, Training Delivery Methods, Training Needs Analysis (TNA), Training People Apply To This Job